Login issues in Captivate Prime

Issue

Unable to log in to Adobe Captivate Prime. 

Error

When trying to log in to Adobe Captivate Prime, the error message, shown below, displays:

Reason

When a user logs in through SSO, it creates a session cookie that gets stored in the browser. It also enables the user to log in to other applications. Most SSOs are configured to log out after 24 hours. The user has to authenticate again for a new session. 

In certain instances, a user is unable to access the system because of stale SSO cookies. These cookies are forwarded to Adobe Captivate Prime for authentication. The session does not end if a user does not close the browser for a long time or has not logged out.

Adobe Captivate Prime rejects these stale cookies resulting in an error.

Resolution

If a stale cookie gets rejected by Adobe Captivate Prime, try the below options: