Error: "Not eligible to use Creative Cloud services" | Creative Cloud desktop app

Issue

When you log in to Adobe Creative Cloud through the Creative Cloud desktop app, you receive the following error:

"Access Denied. You are not eligible to use Creative Cloud services due to the Service Eligibility Requirements."

Solution

Update your Adobe ID. Your Adobe ID wasn't fully updated or is missing required information, such as your date of birth.

  1. Enter your date of birth when prompted.

  2. Select Update.

For more information on service eligibility requirements, see Adobe General Terms of Use.

 Adobe

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