How to delete an agreement from your Acrobat Sign account

Останнє оновлення: 11 лют. 2025 р.

Use one of two methods to delete agreements from your Acrobat Sign account

Administrators have two options to delete an agreement from the Acrobat Sign system:

Programmatic Data Governance:

  • Deletes agreements automatically after they reach a terminal state (completed, abandoned, or expired).
  • Deletion takes place after an Admin established time span.

Explicit (manual) deletion via GDPR tools:

  • Requires a Privacy Admin to find and explicitly delete an agreement.
  • Entirely manual.
Примітка

Only Privacy Admins can use GDPR tools, and they can only delete agreements that have been generated by a user in their account.  

  • Non-Admin users who need to delete an agreement must contact their local Admin team.
  • Support may not delete agreements from the system.
  • Admins don't have the authority to delete agreements that are sent from users in a different account.
  • Users that want to hide agreements from their view (vs deleting them) may do so under their own authority on the Manage page.

Additional information

  • Only the agreements, which are not actively in-process, can be deleted. 
  • Agreements that are in-process must first be canceled/declined/expired
  • Once a transaction has been deleted, it cannot be recovered