This document explains the problem and solutions for latest versions of Acrobat. If you have Acrobat XI or earlier, see Adobe PDF creation cannot continue because Acrobat is not activated | Older versions of Acrobat.
When you try to create a PDF using Adobe PDF Printer or the Convert to Adobe PDF (PDFMaker function) feature from various applications, you see the following error:
Programs that scan virus can conflict with the activation process of Acrobat. Before you activate Acrobat, temporarily disable such programs:
- Virus protection software (for example, McAfee, Norton Anti-Virus)
- Firewall software (for example, ZoneAlarm, Norton Internet Security Suite)
- Software that stores deleted files or remove temporary files from the system (for example, Norton SystemWorks)
For instructions on how to disable or enable a program, see its documentation. To disable firewall software, contact your system administrator.
Disabling the software firewall can leave your computer vulnerable. Disabling the software does not ensure that all functions of the software are disabled.