Issue: Animate doesn't install on Mac OS

Animate 2014 doesn't install on Mac OS if the operating system language is set to Chinese (Simplified), Chinese (Traditional), or Korean.


  1. Open the Creative Cloud application.
  2. Click the  button, and choose Preferences from the menu. 
Select Preferences
  1. In the Preferences dialog box, navigate to the Apps tab, and set the App Language to English (North America).


You could choose any of the supported languages except for Chinese (Simple), Chinese (Traditional), or Korean.

Set App Language
  1. Reinstall Animate 2014.

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