Read on to know the issues in licensing of Captivate (2019 release) Update 4, while installation, and how you can solve them.

Activation of Serial Key has failed

You can see the message below if the activation of the offline grace period has failed. Connect to the internet and re-try activating the serial key.

Activation has failed
Activation has failed

Upgrade Serial Key

You can see the message below if you are eligible for a free upgrade to Captivate (2019 release). To get the upgrade key, contact Captivate support.

Upgrade serial key
Upgrade serial key

Serial number is revoked

If you see a message like the one displayed below when trying to install Captivate, it is because the serial number you are attempting to use has been blocked by Adobe. For more information, see Invalid or revoked serial numbers.

Serial key is revoked
Serial key is revoked

Serial number has expired

If you see the message below, your serial key has expired. You can either procure a new serial key or contact Adobe support for more information.

Serial number has expired
Serial number has expired

Incorrect Serial Key used

You can see the message below, if you’ve entered an incorrect serial key. Use the correct key. If you are unable to locate the correct key, contact Captivate support.

Incorrect serial number
Incorrect serial number