Troubleshooting & help

Administrators

How do I get a trial of Captivate Prime?

To get a trial of Captivate Prime, create your Adobe ID. For more information, see Manage your Adobe ID. You can Sign in to Captivate Prime using your Adobe id and start your trial.

My trial expires soon. How do I subscribe to Captivate Prime?

Use this Buying Guide for information related to conversion of your account from trial to subscription.

How do I manage the billing of my account?

Administrators can manage the billing of accounts. For more information, see Billing Management.

How do I cancel my subscription of Captivate Prime?

Administrators can cancel Captivate Prime subscriptions. Deactivate your account using the option provided under Billing section. Once deactivated, all the existing orders in the account from the next billing cycle of subscription are cancelled. Please note that Captivate Prime follows an annual subscription model and we recommend you to not cancel the subscription in between the running year. In case you want to cancel the subscription before the completion of the annual term, an early termination fee is charged. For more information, contact us.

 

Users

Who is my first point of contact?

As a user of Captivate Prime, your first point of contact is the Learning Management Administrator of your organization.

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

Can I consume courses on iPad and mobile devices?

Yes, you can consume your Captivate Prime courses on your iPad and mobile devices. For more information, see Learner app for mobiles and tablets.

Common tasks

What are the best practices to set up Captivate Prime?

For information on the recommended approach to set up and configure Adobe Captivate Prime, see the Best practices guide.

How do I get started as a learner in Captivate Prime?

As a learner you can use the Getting started for learner document to understand how to start using Captivate Prime as your LMS.

How do I get started as a manager in Captivate Prime?

If you are a manager, use the Getting started for managers page to aid you to navigate through the key features of the application.

How do I get started as an instructor in Captivate Prime?

To know about getting started and managing modules as an instructor, see Getting started as an instructor.

How do I get started as an Author?

For information on getting started as an Author, see Getting started as an author.

Frequently asked questions

What are the frequently asked questions for Administrators?

To know the answers to the most frequently asked questions for administrators, see Frequently Asked Questions for Administrators.

What are the frequently asked questions for Managers?

Get the answers to all the Frequently Asked Questions for Managers here.

What are the frequently asked questions for Authors?

To know the answers to the most frequently asked questions for administrators, see Frequently Asked Questions for Authors.

What are the Frequently Asked Questions for Instructors?

To know the answers to the frequently asked questions for instructors, see Frequently Asked Questions for Instructors.

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