The Start workspace is blank

Resolve the issue where the Start workspace in Illustrator appears blank.

Platform

Description

Applicable operating system

Windows

Applicable product versions

November 2017 and March 2018 (versions 22.0.1 and 22.1) release

Issue

Illustrator displays a blank Start workspace. The title bar may show the following string:

%CCX_FNFT_DIALOG_NAME

Solution

  1. Sign out of the Creative Cloud desktop app. 
  2. Uninstall the Creative Cloud Desktop app using the Creative Cloud desktop app uninstaller.
  3. Reinstall the latest version of the Creative Cloud Desktop app. Download it here.
  4. Sign in to the Creative Cloud Desktop app
  5. Start Illustrator.
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