Troubleshooting & help
Download & install
How do I download and install After Effects?
You can download After Effects from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.
Why won't After Effects install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of After Effects?
How do I retrieve my Adobe ID or password?
Can I install After Effects on another computer?
You can install After Effects and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
Can I fix shaky, handheld footage?
How do I create realistic motion?
How can I animate a character to sync with my dialogue?
Adobe Character Animator, installed with After Effects CC 2015 and later, captures facial expressions and movement from your webcam, and animates a character based on your performance. See this getting started guide to Character Animator to learn more.
How do I animate text for a title?
How do I make footage appear within an object?
Why is my video file so huge? Why does it play so poorly?
When you render and export a movie, the default settings create uncompressed or losslessly compressed files. Such files are huge and intended for post-production work, not playback. For smooth playback on your computer, compress the file. Learn more about encoding and compression options for movies.
What settings do I use to export to YouTube or Vimeo?
Adobe Media Encoder lets you render and upload simultaneously to YouTube, Vimeo, Creative Cloud, and FTP sites. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Publish to YouTube and Vimeo.
How do I export to H.264, MPEG-2, or WMV formats?
Use Adobe Media Encoder to export to these formats. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Create H.264, MPEG-2, and WMV videos.
How do I create video for Flash Player?
Use Adobe Media Encoder to export to H.264 (.mp4), the format recommended by the Adobe Flash team. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Create H.264, MPEG-2, and WMV videos.
Why aren't all QuickTime codecs available?
QuickTime includes a preference for encoding legacy codecs. If the setting is not enabled, some codecs will not be available in After Effects. Learn how to set the QuickTime preference in this article, Some QuickTime codecs missing in After Effects.
How do I make After Effects run faster?
Why am I getting a QuickTime error?
Why am I getting an error about converting Unicode characters?
Why does After Effects take so long to open?
If the permissions for the Adobe preferences folder have been set incorrectly, After Effects may take a long time to open. See how to set the Adobe preferences folder to read/write in this article, Fixing permissions problem (slow startup).