Troubleshooting & help

Download & install

You can download Bridge from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app, including Bridge, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Bridge and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Work with files

Learn how to use the Photo Downloader to easily import your images and work with them in Bridge.

Use the Adobe Output Module (AOM) to create a PDF contact sheet or a web gallery.

Learn how to view and edit metadata using the Metadata panel and Metadata placard.

Yes. By adding a rating, color, or other label, you can quickly sort and view specific files.

Yes. You can manage the cache by either purging it or adjusting the preferences to control its size and location.

Plug-ins & extensions

Beginning with the October 2017 release of Bridge, a new Output workspace has been introduced to generate PDF contact sheet natively in Bridge. Get the instructions to create a PDF contact sheet in Output workspace

The existing Adobe Output Module (AOM) plug-in is no longer supported in Bridge 2018. If you're using Bridge 2017 or earlier, you can download the Adobe Output Module (AOM) plug-in and get installation instructions

To check your current Bridge version, choose Help > About Bridge from the menu bar.

To update to the latest version of Bridge, see Update Creative Cloud apps.

Get the latest Camera Raw plug-in update and installation instructions.

Common issues

Bridge crashes if you are using earlier versions of Mac OS X El Capitan with specific external display settings. Follow the solutions in this troubleshooting guide to resolve the issue.

Try the solutions in this troubleshooting guide to resolve sluggish performance or system errors, freezes, and crashes.

If you are on a Mac and Bridge isn't recognizing your camera or other device, see this troubleshooting guide for solutions.

Community

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