Troubleshooting & help

Download & install

How do I download and install Rush?

You can download Adobe Premiere Rush from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. 

For more information, such as how to check for updates, see Download your Creative Cloud apps.

You can download the Rush app for iOS from the iTunes app store.

Why won't Rush install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and installation troubleshooting guide.

Note: Adobe CC services are currently not supported in the 1.0 version of Premiere Rush in China. As a result, Rush will not be available in this region.

Can I get Rush for free?

Yes! Anyone can get Rush for free as part of the Starter plan. This plan includes ongoing access to all the Rush features, use of desktop and mobile apps, the ability to create an unlimited number of projects, and export up to 3 projects. For unlimited exports, you can upgrade from the Starter plan to a paid plan. For more information, see Upgrade from the Premiere Rush CC Starter plan to a paid plan.

How do I retrieve my Adobe ID and password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Rush on another computer?

You can install Rush and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade from the Starter plan to the paid version of Rush?

Common issues

On which operating systems is Rush supported?

For information on supported systems, see the System Requirements.

I have reached my storage limit. How do I upgrade or manage my storage?

For information on managing your cloud storage, or upgrading your storage, see Premiere Rush CC file storage requirements and upgrades.

How do I know if the Motion Graphics template I imported from Stock will work with Rush?

To understand which Stock Motion Graphics templates are compatible with Rush, see Stock compatibility for Motion Graphics templates.

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