The Creative Cloud desktop app can fail to install or update due to one or both of the following issues:
- Your Creative Cloud or Creative Suite applications have become corrupted.
- Your machine is unable to connect to Adobe servers.
Try the solutions below if you receive any of the following error messages or codes when installing or updating the Creative Cloud desktop app:
Try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.
Uninstall the Creative Cloud desktop app, and then reinstall it.
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Download and install Creative Cloud desktop app. For more information, see Download Creative Cloud desktop app.
Run the Adobe Creative Cloud Cleaner Tool.
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Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the Creative Cloud Cleaner Tool.
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Download and reinstall Creative Cloud desktop app.
Reinstall Creative Cloud desktop app using an administrator account.
Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.
- Windows 10: See Create a local user account in Windows 10.
- Windows 8: See Create a user account.
- Windows 7: See Create a user account.
- macOS: See Set up users, guests, and groups on your Mac.
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