Follow this step-by-step guide to resolve a failed installation of the Adobe Creative Cloud desktop application.
When installing or updating the Creative Cloud desktop application, you receive an error such as:
- Creative Cloud desktop failed to install
- Creative Cloud desktop failed to update
- Error code 1
- Error code P1
- Error code 50
- Error code P50
- Error code 1001
- Error code 1002
Error 1001
Try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.
Solution 1: Uninstall the Creative Cloud desktop app, and then reinstall it
Solution 2: Run the Adobe CC Cleaner Tool
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Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the CC Cleaner Tool.
-
Download and reinstall the Creative Cloud desktop app.
Solution 3: Reinstall the Creative Cloud desktop app using an administrator account
Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.
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