Resolve installation failure | Creative Cloud desktop app

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Adobe Creative Cloud User Guide
Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Learn what to do if the Creative Cloud desktop app fails to install or update.

How to fix "failed to install" or "failed to update" errors

The Creative Cloud desktop app fails to install or update usually because the Creative Cloud apps on your machine have become corrupted or your machine can't connect to the Adobe servers. Error messages for these problems are: 

  • Error code 1
  • Error code P1
  • Error code 50
  • Error code P50
  • Error code 1001
  • Error code 1002

To fix these errors, follow these steps in the order listed below. Continue to the next solution only if a previous solution doesn't resolve the problem.

  1. Create a new local user account with administrator privileges for your machine.

  2. Sign in to your machine using that account.

  3. Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.

  4. Download the Creative Cloud desktop app.

    Download the Creative Cloud desktop app

      If you're using Windows, you may be prompted to save the downloaded file. If you're using macOS, you may be prompted to allow the download to take place.

  5. Go to the downloaded file on your device, and double-click it.

  6. Sign in to begin installation. Then, follow the onscreen instructions.

    Once installed, the Creative Cloud desktop app launches automatically.

  1. Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.

  2. Download the Creative Cloud desktop app.

    Download the Creative Cloud desktop app

      If you're using Windows, you may be prompted to save the downloaded file. If you're using macOS, you may be prompted to allow the download to take place.

  3. Go to the downloaded file on your device, and double-click it.

  4. Sign in to begin installation. Then, follow the onscreen instructions.

    Once installed, the Creative Cloud desktop app launches automatically.

Caution:

Make sure to quit all Adobe Creative Cloud applications and terminate all CC processes before running the Creative Cloud Cleaner Tool.

  1. Download the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. 

    For Windows

    For macOS

    AdobeCreativeCloudCleanerTool.dmg

  2. Right-click the downloaded file, and choose Run as Administrator.

  3. Choose your language: Type e for English and then press Enter.

    Type e for English and press Enter

  4. Review the Adobe End-User License Agreement: Type y and press Enter.

    Type y to agree to the End-user License Agreement

  5. Choose option 3: Creative Cloud Apps, Creative Cloud & CS6 Products and press Enter. 

    Choose option 3 and press Enter

  6. Choose option 1: Adobe Creative Cloud Desktop and press Enter. Follow the onscreen instructions.

    Choose option 1 and press Enter

  7. Locate these OOBE folders, and rename them as OOBE.old.

    Windows

    • \Program Files (x86)\Common Files\Adobe\OOBE
    • \Users\AppData\Local\Adobe\OOBE

    macOS

    /Library/Application Support/Adobe/OOBE

  8. Download the Creative Cloud desktop app.

    Download the Creative Cloud desktop app

      If you're using Windows, you may be prompted to save the downloaded file. If you're using macOS, you may be prompted to allow the download to take place.

  9. Go to the downloaded file on your device, and double-click it.

  10. Sign in to begin installation. Then, follow the onscreen instructions.

    Once installed, the Creative Cloud desktop app launches automatically.