The Creative Cloud desktop app fails to install or update usually because the Creative Cloud apps on your machine have become corrupted or your machine can't connect to the Adobe servers. Error messages for these problems are:
To fix these errors, follow these steps in the order listed below. Continue to the next solution only if a previous solution doesn't resolve the problem.
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- Windows 10: See Create a local user account in Windows 10.
- Windows 8 and Windows 7: See Create a user account.
- macOS: See Set up users, guests, and groups on your Mac.
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Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
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Download the Creative Cloud desktop app.
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Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
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Download the Creative Cloud desktop app.
Caution:
Make sure to quit all Adobe Creative Cloud applications and terminate all CC processes before running the Creative Cloud Cleaner Tool.
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Download the Creative Cloud desktop app.