Easily change your password or contact info, update your credit card, change your Adobe ID email address, edit your account settings, and more.

Get started

Welcome to Adobe!

An Adobe ID is your ticket to a secure and personalized experience with Adobe apps and services. Your purchases, membership, updates, and trials of Adobe apps and services are all managed through your Adobe ID. You can also use your Adobe ID to register your products, track orders, contact Adobe Support, and participate in Adobe forums and events.

It's easy to remember your Adobe ID. It's the unique email address you first used when you started your membership, or purchased an Adobe app or service. If you used your social (Facebook or Google) account to create your Adobe ID account, your Adobe ID is the same as the email address associated with your social account.

Note:

Having trouble signing in, or forgot your Adobe ID or password? See Adobe ID account and sign-in troubleshooting.

Create an Adobe ID

If you don’t already have an Adobe ID, first create one. To learn how to create your free Adobe ID, see Create or update your Adobe ID.

Access your Adobe ID account

You can access your Adobe ID account in one of the following ways:

  • In the Creative Cloud desktop app, click Manage Account from the Profile menu.
manage_account

Forgot your Adobe ID?

Update your credit card and billing information

For information on how to update your credit card and billing information, see Update your credit card and billing information.

Troubleshoot issues with credit card or payments

Issue Solution
Can't change credit card information

The following issues can occur when you try to change your payment information:

  • The Edit Payment link is not visible.
  • A blank form shows up when you click the Edit Payment link.
  • You are not able to save your updated credit card information. 

Try the following solutions:

  • Check that you are signed in with the Adobe ID (email) that is associated with your Creative Cloud subscription.
  • Check that cookies are enabled in your browser.
  • If you still can't change your card information, try signing in with a different browser.

If your issue is not resolved, contact us.

Payment failed/declined See Fix a failed or missed payment.
Missed payment See Fix a failed or missed payment.

Change payment method between credit card and PayPal

To change your payment method from credit card to PayPal or conversely, contact us.

Manage your Adobe ID account

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. Use the tabs at the top of the page to review your plans and products, change your email and contact information, change your password, update your name and other profile information, or your communication preferences.

    manage_account_page

    For step-by-step instructions, choose from the options below.

Change or reset your password

For information on how to change, reset, or update your Adobe ID password, see Change or reset your password.

Change Adobe ID email address

You can change the email address you use for your Adobe ID. See Create or update your Adobe ID.

Add phone for account recovery

You can use your phone to reset the password for your account. To add your phone number for account recovery, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  3. In the Account Recovery section, click Manage.

    Account Recovery
  4. In the Recovery phone section, click Add.

    phone_recovery_step4
  5. Enter your phone number, and then click Text Me.

    Add phone number
  6. Check your mobile phone and enter the six-digit SMS code. Click Verify.

    Phone number verification

Change address or phone number

You can change the mailing address or telephone number associated with your Adobe ID account. To do so, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. To change your phone number or address, click Edit.

    Communications page
  4. Make your changes in the pop-up window, and click Save.

    Note:

    To change the country associated with your Adobe ID, see Change the country associated with your Adobe ID.

Use 2-Step Verification to strengthen account security

2-Step Verification (also known as 2-Factor Authentication or 2FA) adds an extra layer of security to your account. With 2-Step Verification, while signing in, a verification code is required in addition to your Adobe ID account password. You can choose to receive this code on your mobile phone number or on the email address associated with your account. You can also set up an authenticator app, such as Google Authenticator, to generate a verification code.

Note:

To activate 2-Step Verification, you must provide a mobile phone number. 

2-Step Verification is optional, but is recommended for strengthening the security of your Adobe ID account. You can deactivate 2-Step Verification any time after you activate it. 

Activate 2-Step Verification

To activate 2-Step Verification, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  3. In the 2-Step Verification section, click Manage.

    manage_2_step_verification
  4. In the 2-Step Verification screen, click Activate now.

    activate_2_step_verification

    You are prompted to add a new mobile phone number or confirm your existing number.

    If a mobile phone number is not already associated with your account 

    If a mobile phone number is not already associated with your account, you are prompted to add a mobile phone number.

    Enter your mobile number, and then click Next.

    enter_phone_number

    Note:

    You do not have to enter dashes or spaces while entering your mobile phone number. The system adds dashes or spaces as required, depending on your country.

    If a phone number is already associated with your account 

    If a phone number is already associated with your account, the number is displayed. You can change the number if necessary. 

    Verify that the number is correct, and then click Next.  

    Verify phone number

    Note:

    If you change the number, the new number gets associated with you account, and the previous number is removed.

  5. You are prompted to enter a verification code that is sent to your mobile phone. Check your mobile phone, and enter the verification code. Then, click Verify.

    Enter code

    Note:

    Did not receive the code? Wait for a few minutes as it can take some time for the text message to be delivered. If you still do not receive the code, click start over to generate the code again.

  6. A message is displayed confirming that you have activated 2-Step Verification for your account.

    While signing in, you are prompted to enter a verification code sent to your mobile phone, in addition to your Adobe ID password.

Authenticate via Time-based One-Time Password algorithm (TOTP)

In this authentication system, in addition to using your Adobe credentials, you use a one-time password generated by an application on your device to sign in. Such applications are known as authenticator apps—for example, Google Authenticator or other similar apps that generate a TOTP. 

For more information on TOTP, see this Wikipedia article.

To set up TOTP-based authentication, follow these steps:

  1. Download an authenticator app (such as Google Authenticator) on your device. For more information on installing Google Authenticator on your iOS or Android devices, see Install Google Authenticator.

  2. If you have not already enabled 2-Step Verification, enable it as explained in Enable 2-Step Verification.

  3. If you are not already signed in, access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  4. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  5. In the 2-Step Verification section, click Manage.

    Manage 2-Step verification
    Manage 2-Step verification

    Note:

    If you do not see the Manage button, first set up 2-Step verification as explained in Enable 2-Step Verification

  6. Click Setup a code generator app.

    Set up code generator app
    Set up code generator app
  7. Open your authenticator app and add a new sign-in. The process depends on your authenticator app. For example, in the Google Authenticator app, tap the + button.

    Add profile in the authenticator app
    Add profile in the authenticator app
  8. Use your device to scan the QR code displayed on the following screen. Alternatively, you can enter the key displayed on the screen.

    Scan the QR code
    Scan the QR code

    The authenticator app generates a code for Adobe ID.

  9. In the following screen, enter the code from the app, and then click Verify.

    Code from the authenticator app
    Code from the authenticator app
  10. Once the code is verified, a confirmation is displayed. 

    Confirmation message
    Confirmation message

Use 2-Step Verification to sign in

For more information on entering the code while signing in, and troubleshooting any issues, see 2-Step Verification: Keeping your account secure.

Deactivate 2-Step Verification

To deactivate 2-Step verification, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  3. In the 2-Step Verification screen, click Deactivate.

    Deactivate 2-Step Verification
  4. You are prompted to confirm if you want to deactivate 2-Step Verification.

    Click Deactivate

    Confirm deactivation

2-Step Verification gets deactivated for your account. You are not prompted for a verification code while signing in. 

You can reactivate 2-Step Verification any time as explained in Activate 2-Step Verification.

Edit your personal profile

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Profile.

  3. Change your profile name, your name for Adobe Community forums, or your company name, and click Save.

  4. To upload a new profile photo, click Upload your photo, and then browse and select a new photo.

    Profile page

Update communication preferences

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. Select the appropriate check boxes, and click Save.

    Communications page

Revoke access to third-party apps

If you have allowed third-party applications to access your Adobe ID account information, such as email or Creative Cloud files, you can revoke access. Follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the Security and Privacy section, find Connected Applications, and click Manage.

    revoke_access

    A list of connected applications appears.

  3. Find an application that you want to revoke access, and click Manage.

    revoke_applicationaccess
  4. Click Revoke authorization.

  5. A pop-up window appears, prompting you to confirm your decision to revoke authorization. Click Revoke authorization again to confirm.

  6. Repeat steps 3 through 5 for each application that you no longer want to have access to your Adobe account information.

How to contact us for your account-related queries?

If you still need help with your Adobe ID account, you can contact us:

  1. Make sure that you are signed in to your Adobe ID account online, and that cookies are enabled in your browser. 

  2. Navigate to the contact us page.

  3. Select from the available contact options.

FAQ

I can no longer access the email with which I signed up

I forgot my Adobe ID

I have multiple Adobe IDs

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy