Learn how to stop error messages indicating that you’re still in trial mode (or that your trial has expired) even though you’ve already purchased a Creative Cloud subscription.

Note:

It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.

  1. Sign in to your Adobe account.

    Note:

    If you have more than one Adobe ID, check that you are logged into your account with the correct ID.

  2. Under My plans, click Manage plan.

    Manage plan option under My plans
  3. In the Plan & payment section, check to make sure that your subscription is active. If it’s expired, that’s likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.

    Expired plan in the Plan and payment section
  4. If your subscription is showing as active, then an out-of-date payment method may be the issue.

    To see if your payment information is current, in the Plans & payment section, select Manage payment.

    Edit Payment Details
  5. If your payment method isn’t current, update your credit card information in the pop-up window and click Save.

    Your new payment method will take effect in the next billing cycle.

  1. Click the Creative Cloud icon  in the menu bar (Mac) or taskbar notification area (Windows), to open the Creative Cloud desktop app.

    Note:

    If you can't find the Creative Cloud icon on your screen, you may have quit the Creative Cloud desktop app. To relaunch it:

    Windows: Type Creative Cloud in Search next to the Windows logo in the lower-left corner of the screen.

    Mac: Click the Finder icon in the Dock, and then search for Creative Cloud.app.

  2. Click the profile icon in the upper-right corner of the app and then click Sign out.

    Signout option in the Creative Cloud desktop app
  3. In the confirmation dialog box, click Sign Out. The Creative Cloud apps and services associated with your Adobe ID are deactivated on the computer.

  4. Sign in again to your Adobe account.

  5. Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign in on the next screen.

  1. Click the Creative Cloud icon  in the menu bar (Mac) or taskbar notification area (Windows), to open the Creative Cloud desktop app.

    Note:

    If you can't find the Creative Cloud icon on your screen, you may have quit the Creative Cloud desktop app. To relaunch it:

    Windows: Type Creative Cloud in Search next to the Windows logo in the lower-left corner of the screen.

    Mac: Click the Finder icon in the Dock, and then search for Creative Cloud.app.

  2. Depending on your version of the Creative Cloud desktop app, do one of the following:

    On the Help menu, choose Check for updates.

     

     

    Check for updates option on the Help menu
    1. Click the three vertical dots icon in the upper-right corner of the app.
    2. Choose Check for App Updates from the menu.
    Check for App Updates option (Old version)
  3. If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Click Update.

If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). 

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. 

Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

Still having Problems?

If the solutions above are not working, try the steps in Resolve connection errors or contact us.

If you have a Creative Cloud for teams plan with Adobe and you are facing this issue, try the following:

  1. If you have a proxy server environment, check your proxy settings. For details, see Proxy support for Creative Cloud apps.

  2. Ensure that you have whitelisted the appropriate network endpoints in your environment. For a detailed list of network endpoints that you need to whitelist, see Adobe Creative Cloud Network Endpoints.

  3. Ensure that the license is assigned to the correct user (email address).

  4. Check your firewall and Antivirus settings. For details, see Troubleshoot Creative Cloud download and install issues.

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