Find the solutions to fix the error message "You don't have permission to shut down this computer" that you get with Alt + F4 shortcut.

Error with Alt + F4 shortcut?

Do you get the following error message when using Alt + F4 to shut down your machine?

Error when shutting down Windows

Adobe Genuine 6.5 software is causing this error.

How do I fix the error?

Follow the solutions below to resolve the issue.

Sign out of Windows and sign in again

Press CTRL+ Alt+ Delete, sign out of your machine, and sign in again.

This solution will work if previous version of Adobe Genuine has already been pushed to your machine.

Reinstall the Adobe Genuine Installer

  1. Right-click the downloaded .zip folder, click Extract All..., and then click Extract.

  2. Open AdobeGenuineInstaller. Right-click AdobeGenuineInstaller.exe and choose Run as administrator. Wait for the installation to complete.

    Install AdobeGenuineInstaller
  3. Press CTRL+ Alt+ Delete, sign out of your machine, and sign in again.