Learn how to resolve issues with a stuck progress bar or error messages during the upgrade from Adobe Reader to Adobe Acrobat using the unified installer.
Wait for the installation to complete: Please be patient, as it may take time, especially on slower networks or older machines. It's recommended to wait for 30-40 minutes before assuming the installation is stuck. Monitor CPU and Disk activity using Task Manager (Windows) or Activity Monitor (macOS) to ensure the process is running.
Slow or unstable internet connection
Ensure you have a stable internet connection, as slow or interrupted connections can cause the progress bar to freeze. Test your internet speed using an online tool. If the connection is slow, restart your modem and router.
Other updates in the background
- If other software or system updates run in the background, they may interfere with the Acrobat installation. Pause or postpone any ongoing downloads or installations, including system updates, app updates, or large file downloads. Once other updates are paused, try resuming the Acrobat installation.
- Sometimes, temporary files and processes might interfere with the installation. Restart your computer to clear them.
If the issue persists, uninstall the existing Adobe Reader installation using the Adobe Creative Cloud uninstaller tool, if available, or the standard operating system uninstallation method. Then, download the latest version of Acrobat.
