Last updated on
May 16, 2021
Online orders and payment
See Online order and payment FAQ to get help with
- Choosing an upgrade or a new product
- Checking order or refund status
- Downloading a product
- Placing or changing an order
- Purchasing and payment options
- Placing a tax-exempt order
Shipping, delivery, and order status
See Order tracking and shipping to get help with
- Order status and tracking
- Delivery options and shipping costs
Returns and refunds
See Return, cancel, or exchange an order to get help with
- Returning a product purchased from Adobe or a reseller
- Checking refund status
Education products
See Education FAQ to get help with
- Eligibility for education discounts
- Purchasing products at an education discount
- Information about Student and Teacher Edition software
- Checking verification and order status
Adobe Volume Licensing
See Volume Licensing FAQ to get help with
- Your serial number, activation code, activation key, or key code
- Logging in to the Licensing website
- Downloading volume licensing software
- Volume licensing orders
- Managing your account
Upgrades
Upgrade information for CS6 from a previous suite or product
Upgrade policy after product announcement
- Determine if you're eligible for a complimentary upgrade
- Place an order for a complimentary upgrade