This article explains how to generate crash dump files on Windows machine to analyze crash issues of Adobe programs.

Enable Crash dumps

Crash dump is not enabled by default in Windows. Enabling the feature requires administrator privileges. Below are the steps to enable Crash dumps.

Note:

This information is derived from Microsoft web page. If any issues arise, contact Microsoft support.

  1. Open Registry Editor

    1. Press Win + R, This opens the Run command box.
    2. Type regedit in Run window and hit enter.
    3. Click Yes in User Control Window pop-up box.
  2. Back up the Windows Error Reporting key

    Before making any changes to the Registry Editor, it is advised to back up the registry key you are going to edit. Below are the steps to take back up:

    • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
    • Right click the Windows Error Reporting key
    • Select Export and save the .reg file on desktop
    backup
  3. Create LocalDumps key

    Navigate to the location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting.

    Select the Windows Error Reporting key and create a new key named LocalDumps if it is not there already.

    1. Right click Windows Error Reporting
    2. Select New and then Key
    3. Name the key as LocalDumps
    createkey

    Note:

    Ensure to take back up of the Windows Error Reporting key before creating the new key.

  4. Create registry values in LocalDumps key

    Select the LocalDump key and create three registry values as mentioned below:

    DumpFolder Registry Value

    1. Right click in the blank area on the right side and select New >> Expandable String Value
    2. Name it as DumpFolder
    3. Double click it and enter %LOCALAPPDATA%\CrashDumps in the Value data field

    DumpCount Registry Value

    1. Right click in the blank area on the right side and select New >> DWORD (32-bit) value
    2. Name it as DumpCount
    3. Double click it and enter 10 in the Value data field

    DumpType Registry Value

    1. Right click in the blank area on the right side and select New >> DWORD (32-bit) value
    2. Name it as DumpType
    3. Double click it and enter in the Value data field
    createvalue

Collect Crash Dump

Once you have followed the steps mentioned in the Enable Crash Dump section, reproduce the crash of the software and collect the related .dmp file with the software name from %LocalAppData%/crashdumps.

To do so, you can go to Start > Run > %LocalAppData%/CrashDumps > OK

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