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Adobe XD crashes when launched on Windows 10

  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. Color Management
    5. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    6. Workspace basics
    7. Change app language in Adobe XD
    8. Access UI design kits
    9. Accessibility in Adobe XD
    10. Keyboard shortcuts
    11. Tips and tricks
  3. Design
    1. Artboards, guides, and layers
      1. Get started with artboards
      2. Use guides and grids
      3. Create scrollable artboards
      4. Work with layers
      5. Create scroll groups
    2. Shapes, objects, and path
      1. Select, resize, and rotate objects
      2. Move, align, distribute, and arrange objects
      3. Group, lock, duplicate, copy, and flip objects
      4. Set stroke, fill, and drop shadow for objects
      5. Create repeating elements
      6. Create perspective designs with 3D transforms
      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
      2. Fonts in Adobe XD
    4. Components and states
      1. Work with components
      2. Work with nested components
      3. Add multiple states to components
    5. Masking and effects
      1. Create a mask with shapes
      2. Work with blur effects
      3. Create and modify gradients
      4. Apply blend effects
    6. Layout
      1. Responsive resize and constraints
      2. Set fixed padding for components and groups
      3. Create dynamic designs with stacks
    7. Videos and Lottie animations
      1. Work with videos
      2. Create prototypes using videos
      3. Work with Lottie animations
  4. Prototype
    1. Create interactive prototypes
    2. Animate prototypes
    3. Object properties supported for auto-animate
    4. Create prototypes with keyboard and gamepad
    5. Create prototypes using voice commands and playback
    6. Create timed transitions
    7. Add overlays
    8. Design voice prototypes
    9. Create anchor links
    10. Create hyperlinks
    11. Preview designs and prototypes
  5. Share, export, and review
    1. Share selected artboards
    2. Share designs and prototypes
    3. Set access permissions for links
    4. Work with prototypes
    5. Review prototypes
    6. Work with design specs
    7. Share design specs
    8. Inspect design specs
    9. Navigate design specs
    10. Review and comment design specs
    11. Export design assets
    12. Export and download assets from design specs
    13. Group sharing for enterprise
    14. Back up or transfer XD assets
  6. Design systems
    1. Design systems with Creative Cloud Libraries
    2. Work with document assets in Adobe XD
    3. Work with Creative Cloud Libraries in Adobe XD
    4. Migrate from linked assets to Creative Cloud Libraries
    5. Work with design tokens 
    6. Use assets from Creative Cloud Libraries
  7. Cloud documents
    1. Cloud documents in Adobe XD
    2. Collaborate and coedit designs
    3. Coedit documents shared with you
  8. Integrations and plugins
    1. Work with external assets
    2. Work with design assets from Photoshop
    3. Copy and paste assets from Photoshop
    4. Import or open Photoshop designs
    5. Work with Illustrator assets in Adobe XD
    6. Open or import Illustrator designs
    7. Copy vectors from Illustrator to XD
    8. Plugins for Adobe XD
    9. Create and manage plugins
    10. Jira integration for XD
    11. Slack plugin for XD
    12. Zoom plug-in for XD
    13. Publish design from XD to Behance
  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
      2. Fixed issues
    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents and Creative Cloud Libraries
      1. Issues with XD cloud documents
      2. Issues with linked components
      3. Issues with libraries and links
    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

Does Adobe XD get stuck on the launch screen and then crash? Learn how to fix it.

XD crashes when launched
XD crashes when launched on Windows


Follow the solutions in sequence until the issue is fixed:

1. Check file permissions

Check file permissions
Steps to check file permissions

Ensure that both these files have read/write access by following the steps given below:

  • C:\Windows\System32\msvcp140.dll
  • C:\Windows\System32\vcruntime140.dl
  1. Navigate to C:\Windows\System32.

  2. Search for msvcp140.dll, right-click it, and select Properties.

  3. Select the Security tab and click Edit.

  4. Click Add, type ALL APPLICATION PACKAGES and click Check Names.

  5. Click Locations, select the name of your computer, and click OK. Click Ok again.

  6. Select ALL APPLICATION PACKAGES. Check Allow next to both Read & execute and Read.

  7. Click Apply and OK. Click Ok again.

  8. Follow the steps 2 - 7 for vcruntime140.dll.

  9. Launch XD.

2. Update Windows

  1. Type Settings in Windows Search.

  2. Click Update & Security.

  3. Look for any pending Windows updates, and install them.

3. Update display drivers

  1. Type Device Manager in Windows Search and press Enter.

  2. Expand Display adapters. Right-click each adapter and select Disable device.

    Disable display drivers

  3. Restart the computer.

  4. Type Device manager in Windows Search and press Enter.

  5. Expand Display adapters and:

    1. Right-click each adapter and select Enable device.
    2. Right-click each adapter and select Update driver.
  6. Restart the computer and launch XD.

 For more information, see Update drivers in Windows 10

4. Perform a clean reinstall of XD

  1. Type %temp% in Windows Search and press Enter.

  2. Delete all the files in the Temp folder.

    Temp folder on Windows.

  1. Open the Creative Cloud desktop app.

  2. In the Apps tab, under Installed, scroll down and locate XD.

  3. Click the three dots next to XD and select Uninstall.

    Click Uninstall next to XD.

  1. Close all Adobe applications.

  2. Type Task Manager in Windows Search and press Enter.

  3. Click the Details tab.

    Click the Details tab on Task Manager.

  4. End the Creative Cloud processes in the order given below:

    Right-click each Adobe process and select End task.

    1. Creative Cloud.exe

    5. AdobeUpdateService.exe

    9. AdobeIPCBroker.exe

    2. Adobe Desktop Service.exe

    6. CCLibrary.exe

    10. AdobeNotificationClient.exe

    3. Adobe CEF Helper.exe

    7. CCXProcess.exe

    11. Creative Cloud Helper.exe

    4. Adobe Installer.exe

    8. CoreSync.exe

    Right click each Adobe process to end it.

  1. Navigate to C:\Program Files\Common Files\Adobe.

  2. Delete the Adobe XD folder.

  1. Type appwiz.cpl in Windows Search and press Enter.

  2. Uninstall all Microsoft Visual C++Redistributable packages.

    Uninstall all Visual C++ packages.

  1. Restart the computer.

  2. Open the Creative Cloud desktop app.

  3. In the Apps tab, scroll down to Available in your subscription and install XD.

    Click Install next to XD.

  4. Launch XD.

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