Damaged fonts can cause various problems in Photoshop, some of which don't appear to be font-related.

These font troubleshooting solutions are listed in order of easiest and most efficient for font troubleshooting, to more challenging or time consuming. It is helpful to remove or update any third-party font managers before performing solutions 3 through 8.

Update Photoshop

For help updating Photoshop to the latest version, see Update Creative Cloud apps.

Turn off Font Preview

To turn off Font Preview, choose Type > Font Preview Size and select None.

Remove problematic fonts

The following fonts are known to cause problems when used in Photoshop:

  • Bustle.ttf
  • Courier Condensed Bold.ttf
  • CottonWood-SemiBold.ttf
  • 21kannmbn_ttf
  • Gurakh_s.ttf
  • Jh_titles.ttf
  • Screen__.ttf
  • Sevesbrg.ttf
  • SF Tattle Tales Condensed.ttf
  • Umbra-thin.ttf
  • ZerogebI.ttf
  • Zippy.ttf

Validate fonts using Font Book on macOS

  1. Choose Applications > Font Book

  2. Choose All Fonts in the left column

  3. Select the top-most font in the Font column and press Cmd+A to select all the fonts

  4. Choose File > Validate Fonts

  5. Click the checkbox next to any damaged or duplicate fonts and click Removed Checked

  6. If Font Book crashes, restart Font Book, select the first font in the list and scroll through the fonts using the Down Arrow key to determine which font caused the crash.

Run the FontTest.jsx script

The FontTest script can help you determine if there are damaged fonts on your system.

Before you start: Read the FontTest Read Me to learn how to install, run, and interpret results from the script.

Download the script

Use the Get file button below to download the FontTest script for Photoshop. Once downloaded, unzip the file by double-clicking it, and if asked, choose to extract all files.

Download

Delete the Photoshop font cache

macOS

  1. Quit Photoshop and the Creative Cloud desktop app

  2. Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
    For help navigating to this hidden user folder, see Can't see user library files in macOS.

  3. Delete the CT Font Cache folder and empty the Trash

Windows

  1. Exit Photoshop and the Creative Cloud desktop app

  2. Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>

  3. Delete the CT Font Cache folder and empty the Recycle Bin

Delete the system font cache

Generally, it is a good idea to also delete the Photoshop font cache before deleting the system font cache.

macOS

Important! Please use caution when using Terminal in macOS.

  1. Quit Photoshop and the Creative Cloud desktop app

  2. Choose Applications > Utilities

  3. Open Terminal

  4. Type the following command and press Return

    sudo atsutil databases –remove

Windows

  1. Exit Photoshop and the Creative Cloud desktop app

  2. Navigate to \Windows\ServiceProfiles\LocalService\Appdata\Local\FontCache

    Many of the folders in this path are hidden by default on Windows, for help turning on hidden files and folders, see Show hidden files and folders

  3. Delete all .dat files that have "FontCache" in the filename

Isolate the problematic font on macOS

Best Practice! Ensure you have only one version of each font located in only one of the following font folders: 

  •  /Users/[user name]/Library/Fonts
  •  /Library/Fonts

 

For testing, isolate problematic fonts by creating two folders on the desktop, one named "fonttest" and one named "goodfonts".

Look for fonts in these locations for fonts to test. Perform this testing for all of the following folders that contain fonts:

  • /Users/[user name]/Library/Fonts
  • /Library/Fonts
  • /[network drive]/Library/Fonts

 

To test for a damaged font, put half your fonts in one of the Library/Fonts folders and half in the fonttest folder, and test the condition that caused the problem.

  • If the problem recurs, the damaged font is still in the Font folder, and the font is not in the fonttest folder. Move the fonts from the fonttest folder to the goodfonts folder.
  • If the problem does not recur, the damaged font is in the fonttest folder. Move the fonts from the official fonts folder into the goodfont folder. Move half the fonts back into the official font folder for the next round of testing.
  • Continue to test half the remaining fonts, and continue to move the fonts without the problem into the goodfonts folder. 
  • When you've determined the one font that is causing the problem, remove it from the official fonts folder. Move all the fonts from the goodfonts folder back into the appropriate official fonts folder that you are testing. Perform these tests for each official fonts folder that contain fonts. 

Important: If the same problem occurs after you remove a font, one or more fonts have the same or a similar problem. Continue to perform these steps until all damaged fonts are removed.