Unable to record prototype interactions on macOS Catalina

Facing issues while recording prototype interactions in Desktop Preview window? Learn how to resolve the issue.

If you have upgraded to macOS Catalina, you may experience an issue while trying to record prototype interactions in the desktop preview window. The recording button may blink and appear to record, but the timer is stuck at 00:00 and no .mov file is created when you stop the recording.


With Catalina (10.15), Apple has introduced a new security and privacy update for Mac. You must grant access to XD to record the contents of your screen.

To grant access to XD for screen recording, from the Apple menu, go to System Preferences > Security & Privacy, and click Privacy. Click Screen Recording from the left pane, and select Adobe XD.


From within XD

If you are in XD, follow these steps to navigate to System Preferences:

  1. From XD, navigate to System Preferences


    The macOS Screen Recording dialog box may appear hidden behind the Preview window and your active XD document.

  2. From  Security & Privacy, select Privacy. To enable screen recording for XD, click Screen Recording from the left pane, and select Adobe XD.

  3. In the Adobe XD will not be able to record the contents of your screen until it is quit dialog box that appears, click Quit Now

  4. Restart XD and open your prototype to start recording.


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