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Adobe Creative Cloud
Quickly find a specific error code or message: Use your web browser's Find feature to quickly locate your error in this document. Press Cmd+F (Mac OS) or Ctrl+F (Windows).
| Error Code | Description | Solution |
| 1, P1 | Creative Cloud desktop app failed to install/update | See Resolve installation failure | Adobe Creative Cloud desktop application. |
| 2, P2 | Creative Cloud desktop app failed to install/update | See Error code 2 or 50: Creative Cloud desktop app update failed. |
| 21, P21 | System requirements not met. | Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud. |
| 23, P23 | Insufficient disk space. | Free some space and click Retry. |
| 41, P41 | Unable to access a critical file/directory. | Click Retry to install it again. |
| 42, P42 | Unable to access a critical file/directory. | Update the digital certificate. |
| 43, P43 | Unable to copy a critical file/directory. | Click Retry to install it again. |
| 44, P44 | Unable to create a critical file/directory. | Click Retry to install it again. |
| 45, P45 | Unable to access a critical file/directory. | Click Retry to install it again. |
| 46, P46 | Unable to access a critical file/directory. | Click Retry to install it again. |
| 47, P47 | Unable to access a critical file/directory. | Click Retry to install it again. |
| 48, P48 | Unable to access a critical file/directory. | Click Retry to install it again. |
| 49, P49 | Unable to access a critical file/directory. | Click Retry to install it again. |
| 50, P50 | Creative Cloud desktop app failed to install. | See Error code 2 or 50: Creative Cloud desktop app update failed. |
| 72, P72 | Unable to access a critical file/directory. |
Update the digital certificate. |
| 81, P81 | Another installer instance is running. | Wait for the installer instance to finish and try again. |
| 82, P82 | Adobe Application Manager is running. | Wait for the Adobe Application Manager to finish and try again. |
| 86, P86 | Another version of Creative Cloud desktop app is running. | Quit the Creative Cloud desktop app and try again. |
| 87, P87 | Another installer instance is running. | Wait for the installer instance to finish and try again. |
| 101, C101 | Unable to install the product. | Click Retry to download and install it again. |
| 102, C102 | Unable to install the product. | Click Retry to download and install it again. |
| 103, C103 | Unable to install the product. | Click Retry to download and install it again. |
| 105, C105 | Unable to install/uninstall the product |
Click Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105. |
| 106, C106 | Unable to install the product. | Click Retry to download and install it again. |
| 107, C107 | The download is damaged. | Click Retry to download and install it again. |
| 108, C108 | Another installer instance is running. | Wait for the installer instance to finish and try again. |
| 109, C109 | Unable to install the product. | Click Retry to download and install it again. |
| 110, C110 | Unable to install the product. | Click Retry to download and install it again. |
| 113, C113 |
Unable to reach Adobe servers. |
Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors. |
| 114, C114 | Unable to extract files. |
Click Retry to download and install it again. |
| 115, C115 | The download is damaged. | Click Retry to download and install it again. |
| 116, C116 | The download is damaged. | Try disabling the antivirus software on your system. |
| 117, C117 | Network connectivity or stability issues. | For more information, see Fatal Error 117 occurred while download. |
| 119, C119 | Server not responding. | Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors. |
| 120, C120 | Insufficient disk space. | Free some space and click Retry. |
| 121, C121 | Error writing to the temporary file location. | Fix permissions for the temporary location. |
| 122, C122 | Unable to reach Adobe servers. | Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors. |
| 123, C123 | Incorrect permission on the /tmp folder |
See Installation failed | Exit Code 123. |
| 124, C124 | Unable to reach Adobe servers. |
Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors. |
| 125, C125 | Unable to reach Adobe servers. |
Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors. |
| 126, C126 | The download is damaged. | Click Retry to download and install it again. |
| 127, C127 | Unable to extract files. | Do the following:
|
| 128, C128 | The download is damaged. | Click Retry to download and install it again. |
| 130, C130 | Unable to install the product. |
Uninstall the product, that you are trying to install, using the Creative Cloud Cleaner Tool and then try installing the product again. |
| 132, C132 | Unable to install the product in the root directory. |
Select another install location in the preferences and try again. |
| 133, C133 | Insufficient disk space. | Free some space and try again. |
| 135, C135 | Unable to uninstall the product. | Click Retry to uninstall |
| 136, C136 | Unable to install the product. |
Click Retry to download and install it again. |
| 137, C137 | Unable to install the product. | Click Retry to download and install it again. |
| 138, C138 | The system is low on memory. |
Restart the system and try the installation again. |
| 139, C139 | The download is damaged. | Click Retry to download and install it again. |
| 140, C140 | Unable to install the product in the selected location due to permission issues. | Select another install location in the preferences and try again. |
| 141, C141 | Unable to install the product. |
Click Retry to download and install it again. |
| 142, C142 | Unable to install the product. | Click Retry to download and install it again. |
| 143, C143 | The download is damaged. | Click Retry to download and install it again. |
| 144, C144 | The download is damaged. | Click Retry to download and install it again. |
| 145, C145 | File exists at the install path. | Rename/delete the file and then try again. To get information about the file, see More information. |
| 146, C146 | Unable to move the file. | See Error Code 146 while installing Creative Cloud apps. |
| 147, C147 | Unable to copy the file. | Check permissions and then try again. To get information about the path, see More information. |
| 149, C149 | Unable to delete the directory. | Rename/delete the directory and try again. To get information about the directory, see More information. |
| 150, C150 | Unable to delete the file. | Rename/delete the file and try again. To get information about the file, see More information. |
| 151, C151 | Unable to create the symbolic link. | Click Retry to download and install it again. For Windows 10, disable Controlled folder access in Windows Security. |
| 152, C152 | Unable to delete the symbolic link. | Check permissions and try again. To get information about the file, see More information. |
| 153, C153 | Unable to get permissions to a file or folder on macOS. | Check permissions and try again. To get the information about the file or folder, see More information. |
| 156, C156 | Unable to create the symbolic link. | Click Retry to download and install it again. For Windows 10, disable Controlled folder access in Windows Security. |
| 157, C157 | Unable to delete the symbolic link. | Check permissions and try again. To get information about the file, see More information. |
| 160, C160 | Unable to create registry key. | Check permissions and try again. To get information about the registry key, see More information. |
| 171, C171 | Unable to install the product. | Click Retry to download and install it again. |
| 176, C176 | Unable to install on a network drive. | Select another install location in the preferences and try again. |
| 177, C177 | The installation path selected is too long. | Select another install location in the preferences and try again. |
| 178, C178 | The installation path contains invalid characters. | Select another install location in the preferences and try again. |
| 179, C179 | The installation path seems invalid. | Select another install location in the preferences and try again. |
| 180, C180 | The installation language seems invalid. | Select another install language in the preferences and try the installation again. For more information, see Change the language setting of your Creative Cloud apps. |
| 181, C181 | The installation path seems invalid. | Select another install location in the preferences and try again. |
| 182, C182 | The created package does not contain the package to be installed. | Create the package again and then try to install. |
| 183, C183 | Unable to install the product. |
Click Retry to download and install it again. In case the error occured while installing Adobe XD on Windows, see Error code 183 when installing Adobe XD on Windows. |
| 184, C184 | File locked by another process |
Restart the system and try the installation again. |
| 188, C188 | The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. | Download the latest version of the Adobe Creative Cloud desktop app and try again. |
| 189, C189 | Insufficient disk space. |
Free some space and try again. |
| 190, C190 | System requirements not met. | Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud. |
| 191, C191 | Unable to install the product. | Click Retry to download and install it again. For more information, see Error code 191 while installing Creative Cloud apps | Windows. |
| 192, C192 | A newer version of the application is already installed. | Uninstall the version installed on your system and try again. |
| 193, C193 | Installation cannot proceed. | Cannot install 64-bit version of the application on a 32-bit machine. |
| 194, C194 | Installation cannot proceed as there are multiple users logged-in to this system. | Log off these users from the system and try again. |
| 195, C195 | System requirements not met. |
Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud. |
| 196, C196 | Unable to install the product. | Click Retry to download and install it again. |
| 201, P201 | There is a problem with the download process. | See Network and connectivity issues. |
| 205, P205 | There is a problem with the downloaded file. |
See Network and connectivity issues. |
| 206, P206 | Network connection is unavailable or server is unreachable. | See Network and connectivity issues. |
| 207, P207 | There is no response from the server. | See Network and connectivity issues. |
| 208, P208 | There is a problem with the download due to limited disk space. | Free some space and try again. |
| 209, P209 | You do not have permission to download file on this system. | Check permissions and try again. |
| 301, C301 | Unable to install the product. | Click Retry to download and install it again. |
| 303, C303 | Unable to install the product. | Click Retry to download and install it again. |
| 304, C304 | The installation is no longer functional. | Download the latest version of the Adobe Creative Cloud desktop app and try again. |
| 305, C305 | Unable to install the product | Click Retry to download and install it again. |
| 306, C306 | Unable to install/update the product | Download the latest version of the installer using direct download links and try again. |
| 404, C404 | Required OS component is missing. | See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing. |
| 500, C500 | Package couldn't be installed. | Enable Windows firewall. Then click Retry to download and install the app again. |
| 501, C501 | Package couldn't be installed because resources it modifies are currently in use. | Close app(s) reported in the error log. See Error 501 while installing Creative Cloud apps on Windows. |
| 502, C502 | Insufficient disk space. | Free some space in default Windows app install volume and try again. |
| 503, C503 | Package is already installed. | See Error 503 while installing Creative Cloud apps on Windows. |
| 504, C504 |
|
Set up Roaming User Profiles to deploy this package for users on your network. See Deploy Roaming User Profiles to learn how to set up Roaming User Profiles on user accounts. If necessary, contact your system administrator. If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again. |
| 505, C505 | Failed to lower privileges. | 1. Uninstall Beyondtrust Powerbroker. 2. Restart your machine. 3. Apply all system updates. 4. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context. |
| 506, C506 | Install policy failure. | See Error 506 while installing Creative Cloud apps on Windows. |
When you click the More Information link in the error message, you get the error code that the Creative Cloud for desktop app uses to identify the problem. You can also see other important information, such as the path of the filename affected or the registry value.
An example of details that the More Information link provides.
Search for the Install.log file at the following location:
- Windows 7, 8, and 10 (64 bit): C:\Program Files (x86)\Common Files\Adobe\Installers
- Windows 7, 8, and 10 (32 bit): C:\Program Files\Common Files\Adobe\Installers
- Mac OS: /Library/logs/Adobe/Installers/
Can't find your error code?
For information on additional install error codes, see Installation error codes and messages.
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