Fix download, install, or update errors for Creative Cloud apps

Type the error number or title below to find your error and see common solutions.

Error code 1: Installation failure

Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Solution

See Resolve installation failure | Adobe Creative Cloud desktop app.

Error code P1: Installation failure

Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Solution

See Resolve installation failure | Adobe Creative Cloud desktop app.

Exit code 6

Exit code 6 indicates an installation failure. It is a generic error that usually occurs when your app installation finished with errors.

Solution

If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors | Creative Cloud.

If you received Exit code 6 while installing a Creative Suite (CS5, CS5.5, CS6) application, Adobe Photoshop Elements, or Adobe Premiere Elements, see Exit code 6 or Exit code 7 installation errors | CS.

Exit code 7

Exit code 7 indicates an installation failure. It is a generic error that usually occurs when your app installation finished with errors.

Solution

If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors | Creative Cloud.

If you received Exit code 6 while installing a Creative Suite (CS5, CS5.5, CS6) application, Adobe Photoshop Elements, or Adobe Premiere Elements, see Exit code 6 or Exit code 7 installation errors | CS.

Error code 16

Error code 16 indicates a configuration failure while launching a Creative Cloud app. This error usually occurs when permissions to application folders (Adobe PCD and SLStore) are set incorrectly.

Solution

To fix this error, you must set permissions for both the SLStore and the Adobe PCD folders. For details, see Resolve configuration errors | Adobe Creative Cloud.

Error code 21: System requirements not met

Error code 21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code P21: System requirements not met

Error code P21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code 22: Case-sensitive drives not supported

Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive. This error usually occurs on macOS.

Solution

To fix this error, install the app onto a non-case-sensitive drive. To learn more, see "Case-sensitive drives not supported" or similar install error | macOS.

Error code 23: Insufficient disk space

Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and click Retry.

Error code P23: Insufficient disk space

Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and click Retry.

Error code 41: Unable to access a critical file/directory

Error code 41 indicates that the installer doesn't have proper access to a critical file or directory.

Solution

Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Click Retry to install the Creative Cloud app again.

Error code P41: Unable to access a critical file/directory

Error code P41 indicates that the installer doesn't have proper access to a critical file or directory.

Solution

Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Click Retry to install the Creative Cloud app again.

Error code 42: Unable to access a critical file/directory

Error code 42 indicates that your operating system either can’t validate the digital certificate of the Adobe app or needs to be updated.

Solution

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P42: Unable to access a critical file/directory

Error code P42 indicates that your operating system either can’t validate the digital certificate of the Adobe app or needs to be updated.

Solution

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code 44: Unable to create a critical file/directory

Error code 44 indicates that Creative Cloud can't create a file or directory that is required for installation.

Solution

Click Retry to try creating the file or directory again.

Error code P44: Unable to create a critical file/directory

Error code P44 indicates that Creative Cloud can't create a file or directory that is required for installation.

Solution

Click Retry to try creating the file or directory again.

Error code 46: Installation failed

Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer.

Error code P46: Installation failed

Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer.

Error code 48: Unable to access a critical file/directory

Error code 48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again.

Error code P48: Unable to access a critical file/directory

Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again.

Error code 49: Unable to access a critical file/directory

Error code 49 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again.

Error code P49: Unable to access a critical file/directory

Error code P49 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again.

Error code 50: Installation failed

Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser, and try to install the app again.

2. Restart your machine, and install the app again.

3. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
Open the file ACC.log.
Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
Go to the file using the given path, and close it in Task Manager.

Error code P50: Installation failed

Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser, and try to install the app again.

2. Restart your machine, and install the app again.

3. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
Open the file ACC.log.
Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
Go to the file using the given path, and close it in Task Manager.

Error code 72: Unable to access a critical file/directory

Error code 72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates.

Solution

Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P72: Unable to access a critical file/directory

Error code P72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates.

Solution

Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code 81: Another installer is already running

Error code 81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error.

Solution

1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task manager (Windows) and close them. Then try installing the app.

2. If this doesn’t work, restart the machine and try to install the app again.

Error code P81: Another installer is already running

Error code P81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error.

Solution

1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task manager (Windows) and close them. Then try installing the app again.

2. If this doesn’t work, restart the machine and try to install the app again.

Error code 82: Adobe Application Manager is running

Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution

Wait for the Adobe Application Manager to finish, and then try again.

Error code P82: Adobe Application Manager is running

Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution

To fix this error, wait for the Adobe Application Manager to finish, and then try again.

Error code 86: Another version of Creative Cloud desktop app is running

Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution

Quit the Creative Cloud desktop app, and try updating the app again. If the issue persists, try the solutions given in Error code 86 | Creative Cloud.

Error code P86: Another version of Creative Cloud desktop app is running

Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution

Quit the Creative Cloud desktop app, and try updating the app again. If the issue persists, try the solutions given in Error code 86 | Creative Cloud.

Error code 87: Another installer is already running

Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process. A Microsoft Installer (MSI) process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions.

Solution

Wait for the installation to complete, and then try to install the app again. You can also quit the current installation by following these steps.

1. To close an ongoing installation, press Ctrl + Alt + Delete.

2. Click the Task Manager option.

3. Look for an MSI installer that is causing the issue, and click End task.

4. Once the other installation closes, try to install the app again.

Error code P87: Another installer is already running

Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process. A Microsoft Installer (MSI) process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions.

Solution

Wait for the installation to complete, and then try to install the app again. You can also quit the current installation.

1. To close an ongoing installation, press Ctrl + Alt + Delete.

2. Click the Task Manager option.

3. Look for an MSI installer that is causing the issue, and click End task.

4. Once the other installation closes, try to install the app again.

Error code 101: Unable to install the product

Error code 101 indicates that PIM cannot be modified or created.

Solution

Click Retry to download and install the app again.

Error code C101: Unable to install the product

Error code C101 indicates that PIM cannot be modified or created.

Solution

Click Retry to download and install the app again.

Error code 102: Unable to install the product

Error code 102 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C102: Unable to install the product

Error code C102 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 103: Unable to install the product

Error code 103 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C103: Unable to install the product

Error code C103 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 105: Unable to install/uninstall the product

Error code 105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you do not have read/write permissions on hdpim.db file, or the hdpim.db file is corrupt.

Solution

Click Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.

Error code C105: Unable to install/uninstall the product

Error code C105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you do not have read/write permissions on hdpim.db file, or the hdpim.db file is corrupt.

Solution

Click Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.

Error code 106: Unable to install the product

Error code 106 indicates an installation failure.

Solution

Click Retry.

Error code C106: Unable to install the product

Error code C106 indicates an installation failure.

Solution

Click Retry.

Error code 107: The download is damaged

Error code 107 indicates that one of the installation files is missing or corrupted.

Solution

Click Retry to download and install the app again.

Error code C107: The download is damaged

Error code C107 indicates that one of the installation files is missing or corrupted.

Solution

Click Retry to download and install the app again.

Error code 108: Another installer instance is running

Error code 108 indicates that another Adobe installation service (such as an Adobe installer) might be running in the background, and is interfering with your new installation.

Solution

Wait for the other installation to finish, and then try again.

Error code C108: Another installer instance is running

Error code C108 indicates that another Adobe installation service (such as an Adobe installer) might be running in the background, and is interfering with your new installation.

Solution

Wait for the other installation to finish, and then try again.

Error code 109: Unable to install the product

Error code 109 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C109: Unable to install the product

Error code C109 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 110: Unable to install the product

Error code 110 indicates that your operating system's internal resources are overburdened.

Solution

Close unnecessary programs, and then click Retry to download and install the app again.

Error code C110: Unable to install the product

Error code C110 indicates that your operating system's internal resources are overburdened.

Solution

Close unnecessary programs, and then click Retry to download and install the app again.

Error code 113: Unable to reach Adobe servers

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

Solution

Check your Internet connectivity and firewall settings, and then try to install the app again. For more information, see Resolve connection errors.

Error code C113: Unable to reach Adobe servers

Error code C113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

Solution

Check your Internet connectivity and firewall settings, and then try to install the app again. For more information, see Resolve connection errors.

Error code 114: Unable to extract files

Error code 114 indicates an error during file extraction.

Solution

Click Retry to begin the download and installation again.

Error code C114: Unable to extract files

Error code C114 indicates an error during file extraction.

Solution

Click Retry to begin the download and installation again.

Error code 115: The download is damaged

Error code 115 indicates that the downloaded file is corrupt.

Solution

Click Retry to download and install the app again.

Error code C115: The download is damaged

Error code C115 indicates that the downloaded file is corrupt.

Solution

Click Retry to download and install the app again.

Error code 116: The download is damaged

Error code 116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code C116: The download is damaged

Error code C116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code 117: The download appears corrupted

Error code 117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

5. Try to install the app again

Error code C117: The download appears corrupted

Error code C117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

5. Try to install the app again

Error code 118: No Internet connection

Error code 118 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code C118: No Internet connection

Error code C118 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable your antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code 119: Server not responding

Error code 119 indicates that your device is not able to connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code C119: Server not responding

Error code C119 indicates that your device is not able to connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code 120: Insufficient disk space

Error code 120 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space, and click Retry.

Error code C120: Insufficient disk space

Error code C120 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space, and click Retry.

Error code 121: Error writing to the temporary file location

Error code 121 indicates that the installer has issues with the temp folder settings or access to them on your device.

Solution

Fix permissions for the temporary location. If the problem persists, contact us.

Error code C121: Error writing to the temporary file location

Error code C121 indicates that the installer has issues with the temp folder settings or access to them on your device.

Solution

Fix permissions for the temporary location. If the problem persists, contact us.

Error code 122: Unable to reach Adobe servers

Error code 122 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code C122: Unable to reach Adobe servers

Error code C122 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code 124: Unable to reach Adobe servers

Error code 124 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code C124: Unable to reach Adobe servers

Error C124 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code 125: Unable to reach Adobe servers

Error code 125 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code C125: Unable to reach Adobe servers

Error code C125 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Resolve connection errors.

Error code 126: The download is damaged

Error code 126 indicates that one of the installation files is damaged.

Solution

Click Retry to download and install the app again.

Error code C126: The download is damaged

Error code C126 indicates that one of the installation files is damaged.

Solution

Click Retry to download and install the app again.

Error code 127: Unable to extract files

Error code 127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory.

Solution

Do the following and then try to install the app again:

Check permissions on adobetemp folder located at:
[Windows]: <system drive>\adobetemp
[macOS]: <system drive>/adobetemp
Disable your antivirus software temporarily, and then try your download again.

Error code C127: Unable to extract files

Error code C127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory.

Solution

Do the following and then try to install the app again:

Check permissions on adobetemp folder located at:
[Windows]: <system drive>\adobetemp
[macOS]: <system drive>/adobetemp
Disable your antivirus software temporarily, and then try your download again.

Error code 128: The download is damaged

Error code 128 indicates that the downloaded file is corrupt.

Solution

Click Retry to download and install it again.

Error code C128: The download is damaged

Error code C128 indicates that the downloaded file is corrupt.

Solution

Click Retry to download and install it again.

Error code 130: Unable to install the product

Error code 130 indicates that your app could not be installed.

Solution

Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool, and then try to install the app again.

Error code C130: Unable to install the product

Error code C130 indicates that your app could not be installed.

Solution

Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool, and then try to install the app again.

Error code 132: Unable to install the product in the root directory

Error code 132 indicates that the app could not be installed in the root directory.

Solution

Select another install location in your device preferences, and then try the installation again.

Error code C132: Unable to install the product in the root directory

Error code C132 indicates that the app could not be installed in the root directory.

Solution

Select another install location in your device preferences, and then try the installation again.

Error code 133: Insufficient disk space

Error code 133 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Click More info link in the error dialog box.

2. In the dialog box that opens, click View error log to view more details about the error.

3. In the error details, find how much space is required to install the app. Take a look at the example below.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

4. Select another install location to install the app, or clear disk space.

5. Try to install the app again.

6. If this doesn't fix the issue, restart your device and try to install the app again.

Error code C133: Insufficient disk space

Error code C133 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Click More info link in the error dialog box.

2. In the dialog box that opens, click View error log to view more details about the error.

3. In the error details, find how much space is required to install the app. Take a look at the example below.

4. Select another install location to install the app, or clear disk space.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

5. Try to install the app again.

6. If this doesn't fix the issue, restart your device and try to install the app again.

Error code 135: Unable to uninstall the product

Error code 135 indicates a failure to uninstall.

Solution

Click Retry to uninstall the app again.

Error code C135: Unable to uninstall the product

Error code C135 indicates a failure to uninstall.

Solution

Click Retry to uninstall the app again.

Error code 136: Unable to install the product

Error code 136 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C136: Unable to install the product

Error C136 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 137: Unable to install the product

Error code 137 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C137: Unable to install the product

Error code C137 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 138: The system is low on memory

Error code 138 indicates that your device does not have the required memory to complete the installation smoothly.

Solution

Restart the device, and try the installation again.

Error code C138: The system is low on memory

Error code C138 indicates that your device does not have the required memory to complete the installation smoothly.

Solution

Restart the device, and try the installation again.

Error code 139: The download is damaged

Error code 139 indicates a corrupted download file.

Solution

Click Retry to download and install the app again.

Error code C139: The download is damaged

Error code C139 indicates a corrupted download file.

Solution

Click Retry to download and install the app again.

Error code 140: Unable to install the product in the selected location due to permission issues

Error code 140 indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution

Select a new install location in your device preferences, and try to install the app again.

Error code C140: Unable to install the product in the selected location due to permission issues

Error code C140 indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution

Select a new install location in your device preferences, and try to install the app again.

Error code 141: Unable to install the product

Error code 141 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C141: Unable to install the product

Error code C141 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 142: Unable to install the product

Error code 142 indicates an installation failure due to an invalid token in the download package.

Solution

Click Retry to download and install it again.

Error code C142: Unable to install the product

Error code C142 indicates an installation failure due to an invalid token in the download package.

Solution

Click Retry to download and install it again.

Error code 143: The download is damaged

Error code 143 indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Solution

Click Retry to download and install the app again.

Error code C143: The download is damaged

Error code C143 indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Solution

Click Retry to download and install the app again.

Error code 144: The download is damaged

Error code 144 indicates that the installation failed, as the path of the installed file or directory does not exist.

Solution

Click Retry to download and install the app again.

Error code C144: The download is damaged

Error code C144 indicates that the installation failed, as the path of the installed file or directory does not exist.

Solution

Click Retry to download and install the app again.

Error code 145: File already exists

Error code 145 indicates that the file with the same name as the directory is already present in your device.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Rename or remove the file or folder you have identified, and try to install the app again.

Error code C145: File already exists

Error code C145 indicates that the file with the same name as the directory is already present in your device.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Rename or remove the file or folder you have identified, and try to install the app again.

Error code 146: Unable to move the file

Error code 146 indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Provide read and write permissions to the affected file or folder.

5. Try to install the app again.

If this does not resolve the issue, rename the affected file or folder, and install the app again. To learn more, see Error Code 146 while installing Creative Cloud apps.

Error code C146: Unable to move the file

Error code C146 indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Provide read and write permissions to the affected file or folder.

5. Try to install the app again.

If this does not resolve the issue, rename the affected file or folder, and install the app again. To learn more, see Error Code 146 while installing Creative Cloud apps.

Error code 147: Unable to copy the file

Error code 147 indicates that the installer is unable to copy file during install/uninstall.

Solution

Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.

Error code C147: Unable to copy the file

Error code C147 indicates that the installer is unable to copy file during install/uninstall.

Solution

Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.

Error code 149: Unable to delete the directory

Error code 149 indicates that your device could not delete a directory during the installation or uninstallation.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code C149: Unable to delete the directory

Error code C149 indicates that your device could not delete a directory during the installation or uninstallation.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code 150: Unable to delete the file

Error code 150 indicates that your device cannot delete a directory during the installation or uninstallation process.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code C150: Unable to delete the file

Error code C150 indicates that your device cannot delete a directory during the installation or uninstallation process.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code 151: Unable to create the symbolic link

Error code 151 indicates that the symbolic link could not be created during installation. This error usually occurs on macOS.

Solution

1. Click the More Info link in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

4. Rename the file or folder you have identified, and try to install the app again.

Error code C151: Unable to create the symbolic link

Error code C151 indicates that the symbolic link could not be created during installation. This error usually occurs on macOS.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

4. Rename the file or folder you have identified, and try to install the app again.

Error code 152: Unable to delete the symbolic link

Error code 152 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Click the More info link in the error message. Then, click View error log to see the path of the impacted file. Check permissions for the file, and try the installation again.

Error code C152: Unable to delete the symbolic link

Error code C152 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Click the More info link in the error message. Then, click View error log to see the path of the impacted file. Check permissions for the file, and try the installation again.

Error code 153: Unable to get permissions to a file or folder on macOS

Error code 153 indicates that your device failed to give permissions to an existing file or folder.

Solution

Click the More info link in the error message. Then, click View error log to see the path of the affected file. Provide permissions for the file, and try the installation again.

Error code C153: Unable to get permissions to a file or folder on macOS

Error code C153 indicates that your device failed to give permissions to an existing file or folder.

Solution

Click the More info link in the error message. Then, click View error log to see the path of the affected file. Provide permissions for the file, and try the installation again.

Error code 156: Unable to create the symbolic link

Error code 156 indicates that the installer failed to create a shortcut as defined in the installer configuration.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog, click View error log to see the path of the filename affected or the registry value.

3. Then, check the permissions on the specified directory and its parent directory.

4. Delete any old shortcut with the same name, if present.

5. Click Retry to download and install the app again.

If the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code C156: Unable to create the symbolic link

Error code C156 indicates that the installer fails to create a shortcut as defined in the installer configuration.

Solution

1. Click the More info link in the error message.

2. In the pop-up dialog, click View error log to see the path of the filename affected or the registry value.

3. Then, check the permissions on the specified directory and its parent directory.

4. Delete any old shortcut with the same name, if present.

5. Click Retry to download and install the app again.

In case the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code 157: Unable to delete the symbolic link

Error code 157 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Click the More info link in the error message. Then, click View error log to see the path of the affected file. Check permissions for the file, and try the installation again.

Error code C157: Unable to delete the symbolic link

Error code C157 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Click the More info link in the error message. Then, click View error log to see the path of the affected file. Check permissions for the file, and try the installation again.

Error code 160: Unable to create registry key

Error code 160 indicates that you do not have the rights to create the registry key.

Solution

Check permissions and try the installation again. To get information about the registry key, click More info link in the error message.

Error code C160: Unable to create registry key

Error code C160 indicates that you do not have the rights to create the registry key.

Solution

Check permissions and try the installation again. To get information about the registry key, click More info link in the error message.

Error code 171: Unable to install the product

Error code 171 indicates an issue with the registry key.

Solution

Click Retry to download and install the app again.

Error code C171: Unable to install the product

Error code C171 indicates that there is an issue with the registry key.

Solution

Click Retry to download and install the app again.

Error code 176: Unable to install on a network drive

Error code 176 indicates that you are trying to install the app on a network drive.

Solution

Select another install location in your device preferences, and install the app again.

Error code C176: Unable to install on a network drive

Error C176 indicates that you are trying to install the app on a network drive.

Solution

Select another install location in your device preferences, and install the app again.

Error code 177: The installation path selected is too long

Error code 177 indicates that the selected installation path is too long for the installer to read. This interferes with the installation process.

Solution

Select another install location in the preferences, and install the app again.

Error code C177: The installation path selected is too long

Error code C177 indicates that the selected installation path is too long for the installer to read. This interferes with the installation process.

Solution

Select another install location in the preferences, and install the app again.

Error code 178: The installation path contains invalid characters

Error code 178 indicates that installation can't be completed because the installation path contains an invalid character.

Solution

Select another install location in the preferences, and try to install the app again.

Error code C178: The installation path contains invalid characters

Error code C178 indicates that installation can't be completed because the installation path contains an invalid character.

Solution

Select another install location in the preferences, and try to install the app again.

Error code 179: The installation path seems invalid

Error code 179 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code C179: The installation path seems invalid

Error code C179 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code 180: The installation language seems invalid

Error code 180 indicates that the installation language needs to be updated or modified.

Solution

Select another install location in the preferences, and then reinstall the app. For more information, see Change the language settings of your Creative Cloud apps.

Error code C180: The installation language seems invalid

Error code C180 indicates that the installation language needs to be updated or modified.

Solution

Select another install location in the preferences, and then reinstall the app. For more information, see Change the language settings of your Creative Cloud apps.

Error code 181: The installation path seems invalid

Error code 181 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code C181: The installation path seems invalid

Error code C181 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code 182: The created package does not contain the package to be installed

Error code 182 indicates that the created package does not contain the package to be installed.

Solution

Create the package again, and then reinstall the app.

Error code C182: The created package does not contain the package to be installed

Error code C182 indicates that the created package does not contain the package to be installed.

Solution

Create the package again, and then reinstall the app.

Error code 183: Installation or update failed

Solution

Click Retry to install or update the app again. In case the error occurred while installing Adobe XD on Windows, see Error code 183 when installing Adobe XD on Windows.

Error code C183: Installation or update failed

Error code C183 indicates an installation or update failure.

Solution

Click Retry to install or update the app again. In case the error occurred while installing Adobe XD on Windows, see Error code 183 when installing Adobe XD on Windows.

Error code 184: File locked by another process

Error code 184 indicates that a necessary file is locked by another process.

Solution

Restart the system and try the installation again.

Error code C184: File locked by another process

Error code C184 indicates that a necessary file is locked by another process.

Solution

Restart the system and try the installation again.

Error code 188: The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer

Error code 188 indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer.

Solution

Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code C188: The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer

Error code C188 indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer.

Solution

Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code 189: Insufficient disk space

Error code 189 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Click More info in the error message.

2. In the pop-up dialog box, click View error log.

3. In the error details, look for information on the amount of free disk space required to install your app. Take a look at the example below.

4. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

Error code C189: Insufficient disk space

Error code C189 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Click More info in the error message.

2. In the pop-up dialog box, click View error log.

3. Look for information on the amount of free disk space required to install your app. Take a look at the example below.

4. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

Error code 190: System requirements not met

Error code 190 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code C190: System requirements not met

Error code C190 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code 191: Installation or update failure

Error code 191 indicates an installation or update failure.

Solution

Click Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Error code C191: Installation or update failure

Error code C191 indicates an installation or update failure.

Solution

Click Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Error code 192: A newer version of the application is already installed

Error code 192 indicates that a newer version of the application is already installed.

Solution

Uninstall the version installed on your system and try again.

Error code C192: A newer version of the application is already installed

Error code C192 indicates that a newer version of the application is already installed.

Solution

Uninstall the version installed on your system and try again.

Error code 193: Installation cannot proceed

Error code 193 indicates that you are trying to install a 64-bit version of the application on a 32-bit device.

Solution

Upgrade your system to 64-bit.

Error code C193: Installation cannot proceed

Error code C193 indicates that you are trying to install a 64-bit version of the application on a 32-bit device.

Solution

Upgrade your system to 64-bit.

Error code 194: Installation cannot proceed as there are multiple users logged-in to this system

Error code 194 indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Solution

Log off these users from the system and try again.

Error code C194: Installation cannot proceed as there are multiple users logged-in to this system

Error code C194 indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Solution

Log off these users from the system and try again.

Error code 195: System requirements not met

Error code 195 indicates that your device does not meet the minimum system requirements.

Solution

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements | Creative Cloud.

Error code C195: System requirements not met

Error code C195 indicates that your device does not meet the minimum system requirements.

Solution

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements | Creative Cloud.

Error code 196: Unable to install the product

Error code 196 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C196: Unable to install the product

Error code C196 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 201: Creative Cloud update failed

Error code 201 indicates an installation or update failure that happens when your device is not able to connect to the server.

Solution

1. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and click Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

Error code P201: Creative Cloud update failed

Error code 201 indicates an installation or update failure that happens when your device is not able to connect to the server.

Solution

1. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and click Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

Error code 205: There is a problem with the downloaded file

Error code 205 indicates that there is an issue with your downloaded file.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

2. Try to use a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Try to install the app again

Error code P205: There is a problem with the downloaded file

Error code P205 indicates that there is an issue with your downloaded file.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Try to install the app again

Error code 206: No Network connection or server disconnection

Error code 206 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code P206: No Network connection or server disconnection

Error code P206 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and click Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code 207: There is no response from the server

Error code 207 indicates that the responses from the server were not received by your device.

Solution

Try alternate network connections, and also try temporarily disabling firewall and Internet security/antivirus software until installation is complete. For more details, see How to fix common connectivity issues.

Error code P207: There is no response from the server

Error code P207 indicates that the responses from the server were not received by your device.

Solution

Try alternate network connections, and also try temporarily disabling firewall and Internet security/antivirus software until installation is complete. For more details, see How to fix common connectivity issues.

Error code 208: There is a problem with the download due to limited disk space

Error code 208 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space in your boot drive, and click Retry. If this doesn't fix the issue, contact us.

Error code P208: There is a problem with the download due to limited disk space

Error code P208 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space in your boot drive, and click Retry. If this doesn't fix the issue, contact us.

Error code 209: You do not have permission to download file on this system

Error code 209 indicates that you do not have permission to download the file on your system.

Solution

1. Locate your %temp% folder on Windows and the /tmp folder on macOS.

2. Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified.

3. If you don't have the permissions, fix them and click Retry.

If this does not fix the issue, contact us.

Error code P209: You do not have permission to download file on this system

Error code P209 indicates that you do not have permission to download the file on your system.

Solution

1. Locate your %temp% folder on Windows and the /tmp folder on macOS.

2. Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified.

3. If you don't have the permissions, fix them and click Retry.

If this does not fix the issue, contact us.

Error code 301: Unable to install the product

Error code 301 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C301: Unable to install the product

Error code C301 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 302: Admin password required

Error code 302 indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.

Solution

If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine (if required).

Windows

1. Press Windows + R.

2. Type in netplwiz, and press Enter.

3. In the pop-up window, select your account and click Properties.

4. Go to the Group Membership tab, and select Administrator.

5. Click Apply, and then click OK.

6. Restart the system, and install or update the app again.

macOS

1. Go to System Preferences > System > Users and Groups.

2. Click the lock button at the bottom of the screen.

3. Type in a current Administrator's user name and password in the spaces provided.

4. Click the Allow user to administer this computer option.

5. Restart your machine, and install or update the app again.

Error code 303: Unable to install the product

Error code 303 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code C303: Unable to install the product

Error code C303 indicates an installation failure.

Solution

Click Retry to download and install the app again.

Error code 304: The installation is no longer functional

Error code 304 indicates that the installation is no longer functional.

Solution

Download the latest version of the Creative Cloud desktop app and try again.

Error code C304: The installation is no longer functional

Error code C304 indicates that the installation is no longer functional.

Solution

Download the latest version of the Creative Cloud desktop app and try again.

Error code 305: App Installation or update failed

Error code 305 indicates an installation or update failure.

Solution

Try the following solutions in order:

1. Click Retry to download and install or update the app again.

2. Restart the computer, and try to install or update the app again.

Error code C305: App Installation or update failed

Error code C305 indicates an installation or update failure.

Solution

Try the following solutions in order:

1. Click Retry to download and install or update the app again.

2. Restart the computer, and try to install or update the app again.

Error code 306: Unable to install/update the product

Error code 306 indicates an installation or an update failure.

Solution

Download the latest version of the installer using direct download links and try again.

Error code C306: Unable to install/update the product

Error code C306 indicates an installation or an update failure.

Solution

Download the latest version of the installer using direct download links and try again.

Error code 403: Installation or update failed

Error code 403 indicates that something went wrong while installing or updating your Creative Cloud app.

Solution

Open the Creative Cloud desktop app. (Click the icon in your Windows taskbar or the macOS menu bar.)
Go to Apps > Updates.
Click the three dots vertical icon in the upper-right corner, and select Check for updates.
Once the app has checked for updates, you can installl or update the app again.

Error code 404: Required OS component is missing

Error code 404 indicates that the required OS component is missing.

Solution

See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing.

Error code C404: Required OS component is missing

Error code C404 indicates that the required OS component is missing.

Solution

See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing.

Error code 500: Package couldn't be installed

Error code 500 indicates that the package couldn't be installed because the Windows Firewall service is not running.

Solution

Turn on Windows Defender Firewall, then click Retry to download and install the app again.

Error code C500: Package couldn't be installed

Error code C500 indicates that the package couldn't be installed because the Windows Firewall service is not running.

Solution

Turn on Windows Defender Firewall, then click Retry to download and install the app again.

Error code 501: Package couldn't be installed because resources it modifies are currently in use

Error code 501 indicates that the app package to be installed is trying to access a file that is in use by a different application.

Solution

Close app(s) reported in the error log. See Error 501 while installing Creative Cloud apps on Windows.

Error code C501: Package couldn't be installed because resources it modifies are currently in use

Error code C501 indicates that the app package to be installed is trying to access a file that is in use by a different application.

Solution

Close app(s) reported in the error log. See Error 501 while installing Creative Cloud apps on Windows.

Error code 502: Insufficient disk space

Error code 502 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and click Retry.

Error code C502: Insufficient disk space

Error code C502 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and click Retry.

Error code 503: Package is already installed

Error code 503 indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Solution

See Error 503 while installing Creative Cloud apps on Windows.

Error code C503: Package is already installed

Error code C503 indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Solution

See Error 503 while installing Creative Cloud apps on Windows.

Error code 504: Package deployment is blocked

Error code 504 indicates that:

Package deployment is blocked by Application Control Policies.
Package deployment is blocked by the "Allow deployment operations in special profiles" policy.

Solution

Set up Roaming User Profiles to deploy this package for users on your network. See Deploy Roaming User Profiles to learn how to set up Roaming User Profiles on user accounts. If necessary, contact your system administrator.

If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again.

Error code C504: Package deployment is blocked

Error code C504 indicates that:

Package deployment is blocked by Application Control Policies.
Package deployment is blocked by the "Allow deployment operations in special profiles" policy.

Solution

Set up Roaming User Profiles to deploy this package for users on your network. See Deploy Roaming User Profiles to learn how to set up Roaming User Profiles on user accounts. If necessary, contact your system administrator.

If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again.

Error code 505: Failed to lower privileges

Error code 505 indicates that the app does not have the necessary permissions.

Solution

Use the following workarounds to fix this issue:

1. Uninstall Beyondtrust Powerbroker.

2. Restart your device.

3. Apply all system updates.

4. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.

5. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again.

Error code C505: Failed to lower privileges

Error code C505 indicates that the app does not have the necessary permissions.

Solution

Use the following workarounds to fix this issue:

1. Uninstall Beyondtrust Powerbroker.

2. Restart your device.

3. Apply all system updates.

4. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.

5. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again.

Error code 506: Install policy failure

Error code 506 indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.

Solution

See Error 506 while installing Creative Cloud apps on Windows.

Error code C506: Install policy failure

Error code C506 indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.

Solution

See Error 506 while installing Creative Cloud apps on Windows.

Error code 507: Unable to install the product update as the volume is offline

Error code 507 indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default. It could refer to your hard disks, DVD drives, or flash memory drives.

Solution

Ensure that the volume in which the application is installed is online and accessible. To do this, follow these steps:

1. Navigate to Start > Control Panel > System and Security > Administrative Tools > Computer Management > Storage > Disk Management.

2. Select the drive where the app is installed.

3. Check if it's showing as Online.

If you don't have access to the drive, uninstall the already installed app and try to install the app again.

Error code C507: Unable to install the product update as the volume is offline

Error code C507 indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default. It could refer to your hard disks, DVD drives, or flash memory drives.

Solution

Ensure that the volume in which the application is installed is online and accessible. To do this, follow these steps:

1. Navigate to Start > Control Panel > System and Security > Administrative Tools > Computer Management > Storage > Disk Management.

2. Select the drive where the app is installed.

3. Check if it's showing as Online.

If you don't have access to the drive, uninstall the already installed app and try to install the app again.

Error code 508: Unable to install the product as App package registry is corrupted

Error 508 indicates that the package repository is corrupted. This error usually occurs when the folder referenced by the registry key PackageRepositoryRoot at the following directory doesn't exist or is corrupted: HKLM\Software\Microsoft\Windows\CurrentVersion\Appx.

Solution

First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error 508 while installing Creative Cloud apps | Windows.

Error code C508: Unable to install the product as App package registry is corrupted

Error C508 indicates that the package repository is corrupted. This error usually occurs when the folder referenced by the registry key PackageRepositoryRoot at the following directory doesn't exist or is corrupted: HKLM\Software\Microsoft\Windows\CurrentVersion\Appx.

Solution

First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error 508 while installing Creative Cloud apps | Windows.

Error code 509: Unable to install the product as the install package is not supported on this file system

Error 509 indicates that the file system format of the volume (such as C: drive, D: drive, and so on) in which you are trying to install the app doesn't support the app package type. You need the NTFS (New Technology File System) format to install the app package. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Solution

Ensure that the volume (such as C: drive, D: drive, and so on) you're using to install the application follows NTFS format. If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again.

How do I check if the file system of my volume is NTPS?

1. Navigate to the volume where your app package is installed.

2. Right-click the volume, and click Properties.

3. If your volume uses NTFS, the File system displays as NTFS.

If the file system of the volume is not NTFS, change the install location to a volume that uses the NTFS file system.

How can I change where the installed files are saved?

Go to Start > Settings > System.
Click Storage in the left pane.
Click Change where new Content is Saved under More Storage Settings.
In the New apps will save to drop-down, select the volume with the NTFS file system format.

Once done, try to install the app again.

Error code C509: Unable to install the product as the install package is not supported on this file system

Error C509 indicates that the file system format of the volume (such as C: drive, D: drive, and so on) in which you are trying to install the app doesn't support the app package type. You need the NTFS (New Technology File System) format to install the app package. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Solution

Ensure that the volume (such as C: drive, D: drive, and so on) you're using to install the application follows NTFS format. If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again.

How do I check if the file system of my volume is NTPS?

1. Navigate to the volume where your app package is installed.

2. Right-click the volume, and click Properties.

3. If your volume uses NTFS, the File system displays as NTFS.

If the file system of the volume is not NTFS, change the install location to a volume that uses the NTFS file system.

How can I change where the installed files are saved?

Go to Start > Settings > System.
Click Storage in the left pane.
Click Change where new Content is Saved under More Storage Settings.
In the New apps will save to drop-down, select the volume with the NTFS file system format.

Once done, try to install the app again.

Error code 1001: Creative Cloud update failed

Error code 1001 indicates that the Creative Cloud desktop app failed to update.

Solution

See Resolve installation failure | Creative Cloud desktop app.

Error code 1002: Creative Cloud desktop app failed to update

Error code 1002 indicates that the Creative Cloud desktop app failed to update.

Solution

See Error 1002: Creative Cloud desktop app failed to update.

Error code 1004: Creative Cloud app update failed

Error code 1004 indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account.

Solution:

Click Retry to try updating the Creative Cloud desktop app again. If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine (if required).

Windows

1. Press Windows + R.

2. Type in netplwiz, and press Enter.

3. In the pop-up window, select your account and click Properties.

4. Go to the Group Membership tab, and select Administrator.

5. Click Apply, and then click OK.

6. Restart the system, and update the app again.

macOS

1. Go to System Preferences > System > Users and Groups.

2. Click the lock button at the bottom of the screen.

3. Type in a current Administrator's user name and password in the spaces provided.

4. Click the Allow user to administer this computer option.

5. Restart your machine, and update the app again.

Error code A12E1: There seems to be a problem with the installation process

Error code A12E1 indicates an installation or update failure.

Solution

See A12E1 error installing Creative Cloud products | Creative Cloud.

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Most common errors

Error code 1: Installation failure

Error code P1: Installation failure

Exit code 6

Exit code 7

Error code 16

Error code 21: System requirements not met

Error code P21: System requirements not met

Error code 22: Case-sensitive drives not supported

Error code 23: Insufficient disk space

Error code P23: Insufficient disk space

Error code 41: Unable to access a critical file/directory

Error code P41: Unable to access a critical file/directory

Error code 42: Unable to access a critical file/directory

Error code P42: Unable to access a critical file/directory

Error code 44: Unable to create a critical file/directory

Error code P44: Unable to create a critical file/directory

Error code 46: Installation failed

Error code P46: Installation failed

Error code 48: Unable to access a critical file/directory

Error code P48: Unable to access a critical file/directory

Error code 49: Unable to access a critical file/directory

Error code P49: Unable to access a critical file/directory

Error code 50: Installation failed

Error code P50: Installation failed

Error code 72: Unable to access a critical file/directory

Error code P72: Unable to access a critical file/directory

Error code 81: Another installer is already running

Error code P81: Another installer is already running

Error code 82: Adobe Application Manager is running

Error code P82: Adobe Application Manager is running

Error code 86: Another version of Creative Cloud desktop app is running

Error code P86: Another version of Creative Cloud desktop app is running

Error code 87: Another installer is already running

Error code P87: Another installer is already running

Error code 101: Unable to install the product

Error code C101: Unable to install the product

Error code 102: Unable to install the product

Error code C102: Unable to install the product

Error code 103: Unable to install the product

Error code C103: Unable to install the product

Error code 105: Unable to install/uninstall the product

Error code C105: Unable to install/uninstall the product

Error code 106: Unable to install the product

Error code C106: Unable to install the product

Error code 107: The download is damaged

Error code C107: The download is damaged

Error code 108: Another installer instance is running

Error code C108: Another installer instance is running

Error code 109: Unable to install the product

Error code C109: Unable to install the product

Error code 110: Unable to install the product

Error code C110: Unable to install the product

Error code 113: Unable to reach Adobe servers

Error code C113: Unable to reach Adobe servers

Error code 114: Unable to extract files

Error code C114: Unable to extract files

Error code 115: The download is damaged

Error code C115: The download is damaged

Error code 116: The download is damaged

Error code C116: The download is damaged

Error code 117: The download appears corrupted

Error code C117: The download appears corrupted

Error code 118: No Internet connection

Error code C118: No Internet connection

Error code 119: Server not responding

Error code C119: Server not responding

Error code 120: Insufficient disk space

Error code C120: Insufficient disk space

Error code 121: Error writing to the temporary file location

Error code C121: Error writing to the temporary file location

Error code 122: Unable to reach Adobe servers

Error code C122: Unable to reach Adobe servers

Error code 124: Unable to reach Adobe servers

Error code C124: Unable to reach Adobe servers

Error code 125: Unable to reach Adobe servers

Error code C125: Unable to reach Adobe servers

Error code 126: The download is damaged