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Resolve trial and license expired errors for teams & enterprise users
Do you want to install a product, but the Creative Cloud desktop app prompts you to Try or Buy even though you already have an active subscription? Learn how you can resolve this issue.
Signing out and signing back in usually resolves this issue.
To understand trial prompts regarding Creative Cloud for teams trial, see how you can get started and access the Creative Cloud applications.
- "xx days left in your Creative Cloud for teams trial."
- "Your Creative Cloud for teams trial has ended."
Troubleshooting steps for teams and enterprise users
To resolve the trial or license expired error, try the following solutions in the specified order until the issue is fixed.
Solution 1: Sign out and sign back in.
Solution 2: Launch product from Creative Cloud desktop app.
Solution 3: Remove Adobe-related entries from the hosts file.
Solution 4: Clear the cached licensing information.
Solution 5: Delete the sign-in information.
Solution 6: Delete the licensing information.
Troubleshooting steps for teams and enterprise administrators
Solution 1: Ensure that the license is assigned correctly (named user licenses only).
Solution 2: Allow access to appropriate network endpoints.
Solution 3: Check your proxy settings.
Solution 4: Check your firewall and Antivirus settings.
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