Try the solutions on this page if you receive the following error while trying to install an application from the Creative Cloud for desktop app:
"There was a problem installing <product name>."
Find your error code
Find your error code in the error message or in the installer logs.
More information link in the error message
When you click the More Information link in the error message, you get the error code that the Creative Cloud for desktop app uses to identify the problem. You can also see other important information, such as the path of the filename affected or the registry value.
Installer logs
You can also find the error code in the log file created by the installer. The log file also contains other details that can help troubleshoot the error. Search for the Install.log file at the following location:
- Windows 7, 8, and 10 (64 bit): C:\Program Files (x86)\Common Files\Adobe\Installers
- Windows 7, 8, and 10 (32 bit): C:\Program Files\Common Files\Adobe\Installers
- Mac OS: /Library/logs/Adobe/Installers/
Don't see an install.log file? Your product may create a log.gz file instead. See Analyze the main Creative Cloud product install log for information.
Find the solution for your error code
| Error Code | Description |
Solution |
|---|---|---|
| 101 | Unable to install the product |
Click Retry to download and install it again. |
| 102 | Unable to install the product |
Click Retry to download and install it again. |
| 107 | The download is damaged |
Click Retry to download and install it again. |
| 108 | Another installer instance is running | Wait for the installer instance to finish and try again. |
| 113 |
Unable to reach Adobe servers |
Check your Internet connectivity and firewall settings and then try again. For more information, see Resolve connection errors. |
| 116 | Error while handling the file in the file system | Restart the system and try the installation again. |
| 117 | Network connectivity or stability issues | For more information, see Troubleshoot error 117 while downloading Creative Cloud apps. |
| 119 | Server not responding | Check your Internet and firewall settings, and then click Retry. For more information, see Resolve connection errors. |
| 120 | Insufficient disk space | Free some space and click Retry. |
| 121 | Error writing to the temporary file location | Fix permissions for the temporary location. |
| 126 | The download is damaged | Click Retry to download and install it again. |
| 130 |
Unable to install the product | Uninstall the product, that you are trying to install, using the Creative Cloud Cleaner Tool and then try installing the product again. |
| 132 |
Unable to install the product in the root directory | Select another install location in the preferences and try again. |
| 133 | Insufficient disk space | Free some space and try again. |
| 144 | The download is damaged |
Click Retry to download and install it again. |
| 145 | File exists at the install path | Rename/delete the file and then try again. To get information about the file, see More information. |
| 146 | Unable to move file | For more information, see Error Code 146 while installing Creative Cloud apps. |
| 160 | Unable to create registry key | Check permissions and then try again. To get information about the registry, see More information. |
| 183 | Unable to install the product | Click Retry to download and install it again. |
| 184 | File locked by another process | Restart the system and try the installation again. |
| 189 | Insufficient disk space | Free some space and try again. |
| 190 | System requirements not met | See the minimum system requirements for more details. |
| 191 | Unable to install the product | Click Retry to download and install it again. |
| 192 | A newer version of application is already installed | Uninstall the version installed on your system and try again. |
| 193 | Installation cannot proceed | Cannot install 64-bit version of the application on a 32-bit machine. |
| 195 | System requirements not met |
Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud. |
