Learn what to do when Adobe Creative Cloud desktop app fails to install or update.

Why did Creative Cloud desktop app fail to install or update?

The Creative Cloud desktop app can fail to install or update due to one or both of the following issues:

  • Your Creative Cloud or Creative Suite applications have become corrupted.
  • Your machine is unable to connect to Adobe servers.

Try the solutions below if you receive any of the following error messages or codes when installing or updating the Creative Cloud desktop app:

  • Creative Cloud desktop failed to install
  • Creative Cloud desktop failed to update
  • Error code 1
  • Error code P1
  • Error code 50
  • Error code P50
  • Error code 1001
  • Error code 1002

Failed to Update Error
Error 1001

How to fix the "Creative Cloud desktop app failed to install" error

Try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.

Uninstall the Creative Cloud desktop app, and then reinstall it.

  1. Uninstall the Creative Cloud desktop app.

  2. Download and install Creative Cloud desktop app. For more information, see Download Creative Cloud desktop app.

Run the Adobe Creative Cloud Cleaner Tool.

  1. Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the Creative Cloud Cleaner Tool.

  2. In the CC Cleaner Tool, choose option 3: CC Apps, Creative Cloud & CS6 Products. Then, choose option 1: Adobe Creative Cloud Desktop.

  3. Rename the following OOBE folders to OOBE.old:


    • \Program Files (x86)\Common Files\Adobe\OOBE
    • \Users\\AppData\Local\Adobe\OOBE


    /Library/Application Support/Adobe/OOBE

  4. Download and reinstall Creative Cloud desktop app.

Reinstall Creative Cloud desktop app using an administrator account.

Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.

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