Error 105 causes installation failure

Last updated on Feb. 16, 2026

Learn how to resolve error code 105, "Unable to install or uninstall the product", that may occur during app installation.

Error code 105 occurs if the caps folder or hdpim.db file has missing permissions or is corrupted. If you see the error, select Retry on the error dialog box to install or uninstall your app again. If the installation still fails, follow the solutions below.

Required permissions missing for the caps folder

If the caps folder or the hdpim.db file doesn’t have the required permissions, Creative Cloud installations can fail. Follow these steps to give the required permissions for your operating system. 

Required permissions missing for the hdpim.db file

Follow the steps to give the required permissions as per your operating system. 

The hdpim.db file is damaged or corrupted

If installation continues to fail, the hdpim.db file may be damaged or corrupted. Follow these steps to repair it using an SQLite database browser.

Download and install SQLite database browser.

Launch the SQLite browser as Admin (Win) or using sudo (Mac).

Select Open Database and browse for hdpim.db file. The file is located at:

  • Windows: C:\Program Files (x86)\Common Files\Adobe\caps\
  • macOS: /Library/Application Support/Adobe/caps/

In the Execute SQL tab, run the following SQL command:

PRAGMA integrity_check

If this command reports an error, run the following command:

sqlite3 hdpim.db ".dump" | sqlite3 new_hdpim.db

Rename the original DB file to orig_hdpim.db.

Rename new_hdpim.db created in step 4 to hdpim.db.

Install the Adobe app.

If repairing the file doesn’t help, regenerate it.

Navigate to the following location:

  • Windows: C:\Program Files (x86)\Common Files\Adobe\caps\
  • macOS: /Library/Application Support/Adobe/caps/

Rename hdpim.db to old_hdpim.db.

Install the Adobe app.