Crash on launch | Missing plugin
Last updated on May 16, 2021 09:10:11 PM GMT
Facing an issue where Illustrator is crashing on launch and showing missing plugin error or CANT error? Follow the resolution mentioned below.
- Go to Control Panel > Programs > Programs and Features.
- Right-click Microsoft Visual C++ Redistributable (2012-2017) and choose Repair.
- Reset Illustrator preferences. The Illustrator preferences file is available at the following locations:
[Windows] Username > App Data > Roaming > Adobe > Adobe Illustrator version-number Settings
[macOS] /Users/<Username>/Library/Preferences/Adobe Illustrator 24 Settings
- Restart your computer and open Illustrator.
Error message examples