Crash on launch | Missing plugin

Facing an issue where Illustrator is crashing on launch and showing missing plugin error or CANT error? Follow the resolution mentioned below.

  1. Go to Control Panel > Programs > Programs and Features.
  2. Right-click Microsoft Visual C++ Redistributable (2012-2017) and choose Repair.
  3. Reset Illustrator preferences. The Illustrator preferences file is available at the following locations:
    [Windows] Username > App Data > Roaming > Adobe > Adobe Illustrator version-number Settings
    [macOS] /Users/<Username>/Library/Preferences/Adobe Illustrator 24 Settings
  4. Restart your computer and open Illustrator.

Error message examples



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