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Update Illustrator GPU device drivers

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  1. Illustrator User Guide
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      14. Fonts | FAQ and troubleshooting tips
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  9. Troubleshooting 
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    4. GPU device driver issues
    5. Wacom device issues
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    11. Share crash report with Adobe

Learn how to identify outdated GPU device drivers and update them. 

GPU-accelerated computing helps Illustrator run faster and smoother on computers. 

It is likely that you will see unexpected behavior in Illustrator if your computer does not meet the system requirements, especially if the graphic drivers are not updated. 

Check GPU device driver compatibility and update

Ensure that your computer meets the system requirements for using GPU Performance. It is important that your GPU device drivers are compatible with the latest Illustrator version. Read on to learn how to identify outdated drivers, and update them (Windows).

If you are facing specific error messages after GPU performance is enabled, see GPU Performance features troubleshooting.

View System Compatibility Report for GPU

If you are using an unsupported GPU driver, Illustrator displays a System Compatibility Report dialog during the app launch mentioning the GPU driver incompatibilities. We recommend that you immediately fix this incompatibility by installing the latest GPU driver.

System compatibility report
System compatibility report for Intel and Nvidia GPU drivers (displayed every time on app launch until the incompatibility is fixed)

System compatibility report
System compatibility report for Nvidia GPU drivers (displayed every time on app launch until the incompatibility is fixed)

System compatibility report
System compatibility report for Intel GPU drivers (displayed only once on app launch)

To export the contents of this report in a text file, click Export Report. To reopen the dialog, choose Help > System Compatibility Report.

Identify your GPU card chipset manufacturer

  1. Launch Illustrator.

  2. Open the Preferences panel (Press Ctrl+K or choose Edit > Preferences).

  3. In the GPU Performance tab, note the manufacturer listed under the GPU Details area.

Update GPU device drivers

Use the information in this section to update the device drivers for the video adapter being used. If your computer has multiple GPU cards from different manufacturers, update the drivers for each of the cards installed with your computer.

If you use a GPU card based on Intel chipset architecture, the manufacturer may not have the most up-to-date drivers available yet. To check for the latest drivers, follow the instructions available on the page: http://www.intel.com/support/graphics/sb/CS-033916.htm.

  1. Download the zip file appropriate to your computer setup from this link.
  2. Press the Windows + X keys together, and select Device Manager.
  3. If User Account Control prompts occur, grant the necessary permissions to continue.
  4. In the Device Manager console, expand the Display adapters section.
  5. Right-click the Intel graphics node, and then select Update Driver Software.
  6. Choose the option to browse your computer to find the required driver software.
  7. Click Have Disk, and then select the directory that contains the .zip file you downloaded in step 1.
  8. In the .zip file, located the Graphics folder and open it.
  9. Click Next. When you click Next, driver installation starts.
  10. If prompted, reboot your computer.
  1. See http://www.nvidia.com/Download/index.aspx?lang=en-us.
  2. Download and install the latest drivers for your GPU card.
  1. On your Windows computer, press Windows + R.
  2. Type devmgmt.msc, and then press Enter.
  3. In the Device Manager console, expand the node Display adapters.
  4. Right-click the GPU card you want to update the drivers for, and choose Update Driver Software.
  5. Follow the instructions to update the driver software, and then close the Device Manager console.
Note:

If you have any more AMD/ATI-based GPU cards installed, update them as well. 

Find and update the latest AMD driver

Refer to the following links to find and update the AMD driver:

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