Error code 191 is a generic code that covers many specific error messages. Click Learn more in the error window to identify the specific error code; it typically starts with 0x800.
Can't find the specific error code in the Microsoft article, or need more assistance? Try the solutions given below.
If the error message provides you with information on how to fix the issue, jump straight to the relevant solution. Otherwise, follow the solutions in order until the error is fixed.
Some of these solutions require you to have admin rights on your computer. See Check if your computer sign-in account has admin rights.
Run the Creative Cloud Cleaner Tool to uninstall all the old versions of XD. Start from the step that asks you to download the tool, under the section Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | Windows.
Try installing XD again.
Ensure that each of these folders has read/write access by following the steps given below:
- C:\Users\<User Name>\AppData\Local\Temp
- C:\Users\<User Name>\AppData\Local\Packages
- C:\Program Files (x86)\Adobe
- C:\Program Files (x86)\Common Files\Adobe
- C:\Program Files\Adobe
- C:\Program Files\Common Files\Adobe
In the left pane, select the Other people option (or Family & other users).
Can't see Other people in the left pane? Your computer sign-in account might not have admin rights. See Check if your computer sign-in account has admin rights.
In the Users tab, check if you see Administrators under Group next to your user name.
If you don’t see Administrators next to your user name, ask the computer admin to grant admin access to your computer account.