Redeem Adobe Captivate subscription code

If you have received a redemption code for Adobe Captivate subscription, you must redeem this code before you can start using Captivate.

Redeem your Captivate code

  1. Ensure you have the redemption code handy.

    You would have received the redemption code in an automated email from It is a 24-characters alphanumeric code that looks like ABC1-EFG2-HIJ3-KLM3-NOP4-QRS5-TUV6.

  2. Sign in or create an Adobe ID.


    Learn how to create an Adobe ID.

    Adobe ID - create or sign in


    Your Captivate subscription is uniquely tied to your Adobe ID.

  3. Enter the redemption code, and then click Redeem code.

    Enter redemption code

  4. Click Remind me later.

    Remind later for credit card setup


    Your Adobe Captivate redemption code is now successfully redeemed and is uniquely tied to your Adobe ID. To access Captivate, simply sign into the product with the same Adobe ID.

  5. Click Get started.

Download and install Adobe Captivate

  1. Visit the Adobe Captivate download page.

  2. Fill the form and click Download


    It may take around 20 minutes to download the .zip file, depending on the speed of your Internet connection.

  3. Once the .zip file is downloaded, use any ZIP utility tool to extract the contents of the .zip file.

    Captivate Zip installer
    Captivate Zip installer

    Extracted ZIP folder
    Extracted ZIP folder

  4. Open the folder where the .zip file content is extracted and double-click Setup.exe to start the installation process.

    Start Captivate installation
    Start Captivate installation

  5. Once the installation is complete, launch the individual products and sign in with the same Adobe ID used for redeeming your code.

  6. Adobe Captivate is now ready to use. 

    For any help on Adobe Captivate, visit the Adobe Captivate Help & Support page.  

    For any issues with accessing your Captivate redemption code, send a mail to