Font activation and deactivation may fail due to an interruption in your network connection or a conflict with your locally installed fonts.

This page offers troubleshooting steps for font activation errors in Creative Cloud desktop.

 

Error message: "This error could have occurred due to a network interruption"

If a font fails to activate due to a network issue, an error message is displayed: “This error could have occurred due to a network interruption.”

unable-activate-error

Confirm your internet connection using these steps:

  1. Enable wifi on your device, or select a network to connect to
  2. Click the Retry icon next to the font name or font style
 
If the issue persists, signing out of Creative Cloud and restarting the computer stops any font-related processes that may not be running correctly and starts new ones.
 
  1. To sign out of Creative Cloud desktop, click your profile icon and choose Sign Out.

    account information
  2. Quit Creative Cloud desktop.

  3. Restart the computer.

  4. Start Creative Cloud desktop.

  5. Sign back in to Creative Cloud.

 

If these steps don't solve the problem, see our fonts troubleshooting guide or contact Adobe Customer Care for further help.

Error message: "A font with the same name is already installed"

If you try to activate a font that is already installed on your computer, an error message is displayed: “A font with the same name is already installed.”

same-name-error

The version available through Adobe Fonts may be more recent than the one you have installed. To replace the version on your computer, first uninstall the local version using your font management software or the font tools built in to the operating system.

  • On macOS, the default font manager is Font Book. Highlight the name of the font and then choose Edit > Disable [font] family.
  • On Windows, open the Control Panel and click Fonts. Copy the font from the Fonts folder to another location to create a backup, and then delete it from the Fonts directory. Finally, sign out of your Windows account and then sign back in to update the system fonts menu.

Then click the Retry button to try activating the fonts again.

Using InDesign to locate installed fonts

If you have InDesign installed, you can use it to find where the font is currently installed on your computer:

  1. Open a new document in InDesign.

  2. Choose Type > Font > [desired font], and then draw a text box.

  3. Choose Type > Find Font.

  4. In the Find Font window, click the font name in the Font Information list, and then click More Info. The Path line shows where the font file is installed on the computer.

Find Font window

注意:

  • Occasionally, two fonts share an internal PostScript name but have slightly different user-visible names. Look for a similar font if you don't have the exact one installed.
  • If the font isn't listed in your font management software, search for the font name on your computer. It may be installed in a local folder, such as the InDesign fonts folder.