Font activation and deactivation may fail due to an interruption in your network connection or a conflict with your locally installed fonts.
This page offers troubleshooting steps for font activation errors in Creative Cloud desktop.
If a font fails to activate due to a network issue, an error message is displayed: “This error could have occurred due to a network interruption.”
Confirm your internet connection using these steps:
- Enable wifi on your device, or select a network to connect to
- Click the Retry icon next to the font name or font style
If you try to activate a font that is already installed on your computer, an error message is displayed: “A font with the same name is already installed.”
The version available through Adobe Fonts may be more recent than the one you have installed. To replace the version on your computer, first uninstall the local version using your font management software or the font tools built in to the operating system.
- On macOS, the default font manager is Font Book. Highlight the name of the font and then choose Edit > Disable [font] family.
- On Windows, open the Control Panel and click Fonts. Copy the font from the Fonts folder to another location to create a backup, and then delete it from the Fonts directory. Finally, sign out of your Windows account and then sign back in to update the system fonts menu.
Then click the Retry button to try activating the fonts again.
If you have InDesign installed, you can use it to find where the font is currently installed on your computer:
- Occasionally, two fonts share an internal PostScript name but have slightly different user-visible names. Look for a similar font if you don't have the exact one installed.
- If the font isn't listed in your font management software, search for the font name on your computer. It may be installed in a local folder, such as the InDesign fonts folder.