Manage enterprise storage


Adobe Creative Cloud for Enterprise storage and Adobe accounts is updated to provide greater control, insight, and security over Creative Cloud accounts. The updates include a change to storage allocation and extra enterprise features. For more information, see Adobe Creative Cloud: Update to storage

Your investment in Creative Cloud for enterprise realizes its true potential when you use it to manage your assets, and enable collaboration and sharing among users. Storage is a core component of this Creative Cloud offering that ensures users have access to assets and related services always.

Enable Creative Cloud storage

With Creative Cloud for enterprise, you can store files on Creative Cloud, safely and securely. You can also share files and collaborate with others. Files are accessible via the Creative Cloud website, Creative Cloud desktop app, and Creative Cloud mobile app. You can also use a growing list of mobile apps, such as Adobe Illustrator Draw and Photoshop Mix.

The Creative Cloud for enterprise Term License Agreement (ETLA) governs the storage entitlement, if applicable. The amount of storage is specified in the contract. Adobe configures it when your organization's account is set up. If storage and services are disabled, users are denied access when they try to use storage and services.

You can even select restrictive Asset Settings that limit employees from using specific sharing features within Creative Cloud and Document Cloud.

To upgrade your membership to include storage and services, contact your Adobe Account Manager.

Assign product profiles

To be entitled to use a product or a service, users have to be part of a product profile. A product profile also determines the storage eligibility for its users. Use the Admin Console to associate memberships that include storage and services, with the product profiles in your organization.

For related information, see how to manage product profiles.

Proxy and firewall settings

For Creative Cloud for enterprise memberships, see this detailed list of Creative Cloud for enterprise  - Network Endpoints. Ensure that users can access the storage and identity web services.

For details on security, see Creative Cloud for enterprise - Security Overview.

Desktop sync

To enable desktop file sync, ensure that end users have access to the Creative Cloud desktop app.

Depending on your app deployment model, you can do one of the following:

Ownership and storage allocation

Storage cannot be pooled or allocated on a per-user basis. It is subject to stacking. The total amount of storage available is the sum of storage available through each membership. Creative Cloud individual and team memberships, and Creative Cloud for enterprise memberships, can all confer some amount of storage. Therefore, Adobe IDs can end up with more than what the enterprise membership offers. Similarly, even Business, Enterprise, or Federated ID storage allocation stacks if a user with a Business, Enterprise, or Federated ID is a member of multiple product profiles that include storage and services.

For example, if a user with an Enterprise ID is a member of two product profiles that include 1TB of storage each, the user gets a total of 2TB individual storage.

For Adobe IDs, the storage also stacks with Creative Cloud individual and team memberships. A user with a Creative Cloud for teams membership (100TB), and a Creative Cloud for enterprise membership of 2TB, has 102TB of storage allocation in all.

When users are removed from a product profile, they lose the entitlement from that product profile. The storage allocation is immediately revised.  If users' storage exceeds the revised allocation, they cannot add new files, but they still have access to their existing files. Users have to delete files to free up space and get below their new storage allocation.

However, if a user is deleted, the files on the Creative Cloud storage are deleted and there is no way to recover them.

If Business, Enterprise, or Federated ID users are removed from product profiles that entitle them to storage and services, they are no longer entitled to storage. The files are available for 90 days, during which time users can download them. Uploading files is, however, not allowed and the files are not accessible after 90 days.

Manage encryption

Before enabling dedicated encryption keys, see Adobe Creative Cloud for enterprise security overview or Adobe Document Cloud security.

To upgrade your plan to include storage and services, contact your Adobe Account Manager.

For more details, see Manage encryption.

Managed access to files

Creative Cloud storage is normally not accessible to enterprise administrators. However, sometimes it is necessary to access the files. For example, a user has left the organization, and it is necessary to access files in their account for use by another employee.

There is no direct administrator access to the Creative Cloud storage. For Enterprise IDs, you can force a password reset as an administrator, and then change the password to manually access the files from the Creative Cloud website.


An email with password reset instructions is sent to the user. As a security precaution, you require access to the user's email to specify a new password and access the account.

  1. Log in to the Admin Console and navigate to Users.

    The Users page lists the users in your organization.

  2. To reset the password for a user, click the email of the user.

    The User drawer opens.

  3. Click Send Reset Password Email.

    This feature is not available for users with Adobe IDs.

  4. Log in to Creative Cloud with the user name and new password to download the files.

For Federated IDs, you can request a password reset and have the password sent to you via email. You can then manually access the files from the Creative Cloud website.

Use the allocated storage

End users can access storage, and check free space using the following:

For end-user documentation, see: Sync your files using cloud storage.
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