Issue

When using DPS Classic, using Adobe ID’s that use a 7 character domain suffixes (i.e.:'.digital') is not supported.

If you try using one of these email addresses, you will run into multiple issues within the DPS infrastructure:

  • Trying to add a user as a delegate in the DPS dashboard will result in the following error message:

'The Adobe ID must be a valid email address' or 'The domain in your email address is incorrectly formatted'.

 

The reason behind this is that the validation system we use unfortunately only considers valid domain names suffixes to be 6 or less characters long. '.digital' used here as an example is 7 characters long.

Solution

Please make sure you are using email addresses with domain names suffixes that are 6 or less characters long

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