Troubleshooting & help

Download & install

How do I download and install Digital Editions?

Download the Digital Editions installer, and then open and run the downloaded file. Get help installing Digital Editions on Windows and Mac OS.

Why won't Digital Editions install?

Learn how to resolve installation and update issues for Digital Editions.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

How can I change my Adobe password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

Activation

How many devices can I activate?

You can activate Digital Editions on six computers or mobile devices with one Adobe ID. If you reach the limit, contact us to reset your activations. For more information about activation and content portability, see Adobe Digital Editions FAQ.

Why do I get an error that the license is already fulfilled by another user?

First, choose Library > Authorize Computer to make sure the Adobe ID used to authorize Digital Editions is correct. If it is correct, contact the eBook provider to reset the activation. See this troubleshooting guide for more information.

I get a "too many activations" error when I try to start Digital Editions on Windows.

You can activate Digital Editions on six devices. If you switch machines or devices, you may get this error when you try to launch Digital Editions. See Authorization and launch errors for Adobe Digital Editions 4.0 on Windows.

I get an "Adobe DRM error" when I try to activate.

DRM errors occur for several reasons. See Error "Adobe DRM Error" | Activate access eBook for solutions.

How can I resolve other activation errors?

Learn how to resolve an "E AUTH NOT READY" or "E ADEPT REQUEST EXPIRED" error.

Common questions

How do I transfer an eBook to my eReader?

I need help using Digital Editions on my iOS or Android device.

Where can I find more information?

Get how-to information and troubleshooting solutions in the Getting Started guide.

Community

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