Troubleshooting & help
Download & install
How do I download and install Digital Editions?
Why won't Digital Editions install?
How do I retrieve my Adobe ID or password?
How can I change my Adobe password?
How many devices can I activate?
Why do I get an error that the license is already fulfilled by another user?
First, choose Library > Authorize Computer to make sure the Adobe ID used to authorize Digital Editions is correct. If it is correct, contact the eBook provider to reset the activation. See this troubleshooting guide for more information.