Troubleshoot an error when installing Folio Producer tools

When you attempt to install updates to the InDesign plug-in and extensions collectively called the Folio Producer tools, an error occurs. Or, when you use one of the components, some unexpected behavior occurs. For examples, there are endlessly updating articles in the Folio Builder panel, or server login failures. In most of these cases, a clean reinstallation of the tools resolves the failures.

Run the uninstaller for the last Folio Builder Only or Folio Producer Tools update you installed using the Programs and Features control panel (Windows) or the Uninstallers in /Applications/Utilities/Adobe Installers/ (Mac).

Repeat for any remaining Folio Builder Only or Folio Producer Tools that appear in the list of programs (Windows) or have an Uninstaller (Mac).

Remove the file Digital "Publishing.InDesignPlugin" and the folder "(Digital Publishing Resources)" (Windows only) from this path:

Mac: /Applications/Adobe InDesign CS5/Plug-Ins/Graphics

Windows: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Plug-Ins\Graphics

Remove the folders "FolioBuilderBundle" and "OverlayCreator" from this path:

Mac: /Library/Application Support/Adobe/CS5ServiceManager/extensions

Windows: C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager

Install the Folio Producer tools for InDesign CS5 version 1.0 from this link:

Mac: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5017&fileID=4732

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5018

Install the latest version of the Folio Producer tools for InDesign CS5, currently version 1.5:

Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5225

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5224

Launch InDesign, choose Window > Extensions > Folio Builder and install any updates if prompted.

Run the uninstaller for the last Folio Builder Only or Folio Producer Tools update you installed using the Programs and Features control panel (Windows) or the Uninstallers in /Applications/Utilities/Adobe Installers/ (Mac).

Repeat for any remaining Folio Builder Only or Folio Producer Tools that appear in the list of programs (Windows) or have an Uninstaller (Mac).

Uninstall InDesign CS5.5 using the same method.

Remove the folder "Adobe InDesign CS5.5" from this path:

Mac: /Applications

Windows: C:\Program Files (x86)\Adobe

Remove the folders "FolioBuilderBundle" and "OverlayCreator" from this path:

Mac: /Library/Application Support/Adobe/CS5ServiceManager/extensions

Windows: C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager

Install InDesign CS5.5.

Install the latest version of the Folio Producer tools for InDesign CS5.5, currently version 1.5:

Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5226

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5223

Launch InDesign, choose Window > Extensions > Folio Builder and install any updates if prompted.

If you are not running on a 64-bit Windows operating system, remove the " (x86)" from the paths provided above.

Clean reinstallation | Folio Producer tools | InDesign | Digital Publishing Suite

Issue

Solution

InDesign CS5

InDesign CS5.5

Additional Information

Ask the Community

Contact Us