Issue

When you add or import articles into a folio in the Folio Builder panel in InDesign CS5 or CS5.5, you receive the following error:

"The upload has failed. Network failure."

A "Try Again" link is provided to reinitiate the article upload. Alternatively, the Folio Builder panel can stop responding when you add or import articles.

The upload has failed.

Solution 1: Disable power saving.

If your computer goes to sleep during the folio upload process, it loses its network connection.

  1. Disable any sleep settings in the System Preferences > Energy Settings (Mac OS) or Control Panels > Power Options (Windows).

  2. Click theTry Again link.

Solution 2: Create a local folio, then upload.

This solution involves creating a folio and adding all articles from the same computer. This process prevents a known issue in which the creation of the folio results in a network failure response from the server. Dividing the process so that the folio creation is completed first, then uploaded, prevents the issue.

  1. In the Folio Builder panel, click New.
    Note: If ayou are already logged in to the Folio Builder panel, ensure that you select Create Local Folio.

  2. Add or import your articles.

  3. With the folio selected, from the Folio Builder panel's pop-up menu, choose Upload To Folio Producer.

Solution 3: Work with files on a local drive.

If your files are stored on a network drive, do the following:

  1. Copy the files to a local drive.
  2. Restart InDesign.
  3. Open your InDesign files and examine all overlays to ensure that any paths to resources (images and so on) are correct for the local drive. Redefine the source paths if any still point to the network volume.

  4. Add or Import your articles.

Solution 4: Maximize available RAM.

In addition to the steps below, adding more physical RAM to the machine is another possible solution.

  1. Disable unessential startup items.

  2. Restart the computer.
  3. Without launching other applications, add or import your articles.

Solution 5: Use a more powerful computer.

If you have access to a machine with more processing speed or more RAM, try adding or importing the articles using that computer.

  1. Copy the files to the alternate machine.
  2. Open your InDesign files and examine all panorama and image sequence overlays to ensure that the path is correct for the local drive. Redefine the source paths if any still point to the network volume.

  3. Add or Import your articles.

 

Solution 6: Unmount network volumes with the name "Users" (Mac only).

Note: This solution assumes that you have already applied solution 3, and are working with your files from a local drive.

Many times, there are mounted network volumes with the name "Users," which can cause confusion between the local path:

/Users

and the mounted network path:

/Volumes/Users

  1. While in the Finder, choose Finder > Preferences.

  2. In the General panel, ensure that Connected Servers is selected under the heading "Show these items on the desktop." Then close the Preferences dialog box.

  3. Choose Finder > Hide Others.

  4. Close all open Finder windows to ensure that you can see all items on your desktop.

  5. If you locate what appears to be a mounted volume with the name "Users," Control+Click its icon, and then choose Eject Users.

  6. Add or update your articles.

Additional information

There are various reasons article uploads for folios fail. One is that a network packet was lost due to unreliable network activity. Another is that the time necessary to process the articles leads to a time-out error from the server. And another is that the article creation consumes all of the available CPU cycles, which results in false network connection error from the server. Adobe hopes to address as many of these causes as possible in a future release.

The DPS Status page provides information about ongoing server outages and planned maintenance.

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