Close the Creative Cloud Desktop app.
The admin in your organization may choose to control the apps that you can install and therefore may have disabled the Apps tab in the Creative Cloud desktop app.
Contact your admin if in the Creative Cloud desktop app:
See how to contact your organization's admin.
If required, share this article with the admin for steps on how to enable the Apps tab for you.
If you're not in an organization or school environment,
Close the Creative Cloud Desktop app.
Go to the following location on your computer and delete the ServiceConfig.xml file:
You'll need administrative privileges on the computer, to delete the ServiceConfig.xml file.
Restart the Creative Cloud Desktop app.
If the issue persists, try the troubleshooting steps in Activation and deactivation troubleshooting.
Use one of the following methods to enable the Apps tab:
Recommended for Creative Cloud for enterprise and education customers. |
A policy will be applied for users within 24 hours of the admin assigning the policy to the product profile.
To apply a policy immediately, ask your users to do one of the following:
Use this option if:
Create a managed package on the Admin Console.
See how to create managed packages.
When creating the package, in the Choose apps screen, ensure that you only choose the Creative Cloud Desktop Application.
In the Options screen, ensure that the Enable self-service install option is selected.
Deploy this package to the impacted user machines.
Read details on how to deploy packages.
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