Damaged preferences files can cause crashes, errors, and other unexpected behavior in Fireworks. Follow the instructions below to restore preferences to the default settings.
 

Disclaimer: Some of these procedures involve editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
 

Windows users: Some of the procedure below require you to access hidden folders. By default, Windows does not display hidden folders or files. For instructions on showing these hidden folders, see Show hidden files, folders, and filename extensions | Windows XP, Vista, Windows 7.
 

Mac OS 10.7 "Lion" users: Some of the procedure below require you to access your user Library folder. In Mac OS 10.7, Apple has made this folder hidden. For instructions to access your user Library, see Access hidden user library files | Mac OS 10.7 Lion.

Remove existing preferences

To remove existing preferences, follow the instructions below that are appropriate for your operating system and version of Fireworks.

Remove preferences on Mac OS

  1. Quit Fireworks.
  2. In the Finder, navigate to /Users/Your User Name/Library/Application Support/Adobe.
  3. Rename the Fireworks application support folder:

    Fireworks CS6: Rename the Fireworks CS6 folder to Old Fireworks CS6, for example.

    Fireworks CS5.1: Rename the Fireworks CS5.1 folder to Old Fireworks CS5.1, for example.

    Fireworks CS5: Rename the Fireworks CS5 folder to Old Fireworks CS5, for example.
     

  4. Navigate to /Users/Your User Name/Library/Preferences.
  5. Rename the Fireworks preferences folder:

    Fireworks CS6: Rename the Adobe Fireworks CS6 folder to Old Adobe Fireworks CS6, for example.

    Fireworks CS5.1: Rename the Adobe Fireworks CS5.1 folder to Old Adobe Fireworks CS5.1, for example.

    Fireworks CS5: Rename the Adobe Fireworks CS5 folder to Old Adobe Fireworks CS5, for example.

Remove preferences on Windows 7 or Windows Vista

  1. Exit Fireworks.
  2. In Windows Explorer, navigate to C:/Users/Your User Name/AppData/Roaming/Adobe.
  3. Rename the Fireworks preferences folder:

    Fireworks CS6: Rename the Fireworks CS6 folder to Old Fireworks CS6, for example.

    Fireworks CS5.1: Rename the Fireworks CS5.1 folder to Old Fireworks CS5.1, for example.

    Fireworks CS5: Rename the Fireworks CS5 folder to Old Fireworks CS5, for example.
     

  4. Choose Start, type regedit in the Start Search, and then press Enter.
  5. In the left pane of the Registry Editor, navigate to the following key:

    HKEY_CURRENT_USER/Software/Adobe/Fireworks
     

  6. Remove the Fireworks preferences registry entries.

    Fireworks CS6

    1. Select the 12.0 key, then select File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
    2. Ensure the 12.0 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.

    Fireworks CS5.1

    1. Select the 11.1 key, then choose File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
    2. Ensure that the 11.1 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.

    Fireworks CS5

    1. Select the 11 key, then choose File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
    2. Ensure that the 11 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.
  7. Exit the Registry Editor.

Remove preferences on Windows XP

  1. Exit Fireworks.
  2. In Windows Explorer, navigate to C:/Documents and Settings/Your User Name/Application Data/Adobe.
  3. Rename the Fireworks preferences folder:

    Fireworks CS6: Rename the Fireworks CS6 folder to Old Fireworks CS6, for example.

    Fireworks CS5.1: Rename the Fireworks CS5.1 folder to Old Fireworks CS5.1, for example.

    Fireworks CS5: Rename the Fireworks CS5 folder to Old Fireworks CS5, for example.
     

  4. Choose Start > Run. Type regedit in the Open textbox, and then press Enter or click OK.
  5. In the left pane of the Registry Editor, navigate to the following key:

    HKEY_CURRENT_USER/Software/Adobe/Fireworks
     

  6. Remove the Fireworks preferences registry entries.

    Fireworks CS6

    1. Select the 12.0 key, then select File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
    2. Ensure the 12.0 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.

    Fireworks CS5.1

    1. Select the 11.1 key, then choose File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
    2. Ensure that the 11.1 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.

    Fireworks CS5

    1. Select the 11 key, then select File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
    2. Ensure that the 11 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.
  7. Exit the Registry Editor.

Try to re-create the problem

After you have removed your existing preferences, restart Fireworks. The application creates preferences files, folders, and registry entries, as applicable, using the default settings. 

Then try to re-create the problem that you had before.

  • If the problem was resolved, then damaged preferences was the cause.
  • If the problem persists, then the preferences are not the cause and you can replace the original preferences.

To replace the original preferences, do the following:

  1. Quit Fireworks.
  2. Delete the new preferences folder and restore the original name of the previous folder.
  3. Do one of the following:

    Mac OS: Delete the new application support folder and restore the original name of the previous folder.

    Windows: Double-click the registry backup file you created.

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