Mac OS X El Capitan (10.11) compatibility FAQs

Adobe and Apple have worked closely together to test Adobe Creative Cloud applications for reliability, performance, and user experience when installed on Intel-based systems running Mac OS X El Capitan (version 10.11). The latest versions of all Creative Cloud products are compatible.

Is Adobe aware of any issues, bugs, or odd user experiences when using Creative Cloud or Adobe Acrobat® products with OS X El Capitan?

We are aware of some issues that users may experience after upgrading to OS X El Capitan (10.11). We are working hard to resolve these issues in a forthcoming release and we currently recommend users upgrade to the latest version of OS X (10.11.1) or remain on OS X 10.10.x.

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Do any of the Adobe Creative Cloud applications require updates to be compatible with OS X El Capitan?

No, not at this time.

How do I report any issues that may arise?

If you encounter any issues, report them on our bug reporting form.

I use a number of plug-ins with my current version of Creative Cloud applications. Are these plug-ins compatible with running OS X El Capitan?

Customers are encouraged to check plug-in compatibility by contacting the plug-in vendor before upgrading to OS X El Capitan. For third-party products, contact the manufacturer for guidance.

Does Adobe offer technical support for its products running on OS X El Capitan?

Adobe offers support to customers running OS X El Capitan in accordance with our standard customer support policies. Visit the support page for additional information about our support programs.

Are the trial versions of individual products compatible with OS X El Capitan?

Yes. If a full version of a product is compatible with OS X El Capitan, then the trial version of that product is compatible as well. Any known issues described in this document also apply to the trial versions.

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