Troubleshoot

Plugin installation issues

• Cannot find plugins on Adobe Exchange

Launch issues

• Creative Cloud desktop app stuck on launch screen

• Find app launch logs

• Creative Cloud desktop app crashes after system restarts

• Creative Cloud apps open in trial mode

• Can't sign in due to unknown server error

• Blank white screen appears when opening Creative Cloud apps

• Apps won't launch due to subscription error

• Apps won’t launch due to missing DLL files

• Apps won't launch due to configuration errors

Install and update issues

• Update failed due to network connectivity issues

• Auto-update is disabled or not available

• Resolve Creative Cloud update errors

• Error 86 causes update failure

• Error 2 or 50 causes update failure

• Error 131 causes update failure

• Error 1002 causes update failure

• Dynamic Link Manager causes app update failure

• Update Manager shows duplicate update notifications

• Can't find updates in Creative Cloud desktop app

Diagnostics and repair tools

• Download and run the Creative Cloud Cleaner tool

• Prepare to run the Creative Cloud Cleaner tool

• Run the Creative Cloud Diagnostics tool

App setting issues

• Unable to receive notifications on Creative Cloud desktop app

• Uninstalled apps appear as up-to-date

• New releases missing from Apps panel

• Install apps that are no longer developed

• Download error in Apps tab of Creative Cloud desktop app

• Discover tab missing or disabled in Creative Cloud desktop app

• Creative Cloud desktop app opens in a different language

• Creative Cloud desktop app displays black screen at sign-in

• Apps tab doesn't show installed Creative Cloud apps

Crash issues

• Creative Cloud desktop app crashes on launch

• Creative Cloud apps crash on launch

Background processes issues

• Creative Cloud Core Service shows security alerts on Windows

• Content Synchronizer shows high CPU usage on Windows

• Find if you're using genuine Adobe Content Synchronizer

• Content Synchronizer Overview

• Library and file management issues

• Known and fixed issues

• File sync issues

• App integration issues