Error 2 or 50 causes update failure

Learn how to resolve error 2 and error 50 to update your Creative Cloud desktop app.

When updating the Creative Cloud desktop app, you may receive one of these error messages:

• "Creative Cloud desktop failed to update. (Error code: 2) or (Error code: P2)"
• "Creative Cloud desktop failed to update (Error code: 50) or (Error code: P50)"

Device is facing a temporary glitch

A glitch in one of your apps or processes may have locked the folder where files are installed. To resolve this issue, follow these steps:

Creative Cloud desktop app is facing a temporary glitch

Your Creative Cloud desktop app may be facing a temporary glitch. To resolve this issue, uninstall and reinstall the Creative Cloud desktop app: