What are my contact options?

We provide you various support options depending on the product and issue. See the list below to view your contact options.

What products do we support? ​

For desktop apps, we support our current apps and the previous major version of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.​

Creative Cloud for individuals & Adobe Stock

Covered Plans & Products

Account & Payment

Downloading & Installing

Serial Numbers & Activation

How-to's & Troubleshooting

Creative Cloud for individuals

  • All apps
  • All apps + Stock
  • Single apps
  • Photography plan - including Lightroom for mobile (iOS and Android)
  • Lightroom plan with 1 TB - including Lightroom for mobile  (iOS and Android)
  • Adobe Stock plans
  • Adobe Acrobat
  • Adobe Express plan
  • Adobe Firefly

Phone

Chat

Phone

Chat

Adobe Community 

Phone

Chat

Adobe Community

Phone

Chat 

Adobe Community

Adobe Stock single image

Phone 

Chat

Phone (30 days from the date of purchase)

Chat (30 days from the date of purchase)

Adobe Community 

Phone

Chat 

Adobe Community 

To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines

Creative Cloud for teams

Team members

Covered Plans & Products

Account & Payment

Downloading & Installing

Serial Numbers & Activation

How-to's & Troubleshooting

Creative Cloud for teams

  • All apps
  • All apps + Stock

Phone

Chat

Phone

Chat

Adobe Community 

Phone

Chat

Adobe Community

Phone

Chat

Adobe community 

Expert Sessions (for product how-to's)

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Phone

Chat

Adobe community 

Phone

Chat

Adobe Community 

Phone

Chat

Adobe community 

 Team admins

Covered Plans & Products

Administration & Deployment

Creative Cloud for teams

  • All apps
  • All apps + Stock

Phone

Chat

Adobe Community 

Expert Sessions

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Adobe Community

Document Cloud for individuals

Covered Plans & Products

Account & Payment

Downloading & Installing

Serial Numbers & Activation

How-to's & Troubleshooting

  • Acrobat Pro
  • Acrobat Standard

Phone

Chat

Phone

Chat

Adobe community 

Phone

Chat 

Adobe Community

Phone

Chat 

Adobe Community 

  • Adobe Acrobat Sign
  • Adobe Acrobat PDF Pack
  • Adobe Acrobat Export PDF

Phone

Chat

Not applicable

 

Not applicable

 

Document Cloud for teams

Team members

Covered Plans & Products

Account & Payment

Downloading & Installing

Serial Numbers & Activation

How-to's & Troubleshooting

Acrobat

 

 

Phone

Chat

Phone

Chat

Adobe Community 

Phone

Chat

Adobe Community 

Phone

Chat

Adobe Community 

Adobe Acrobat Sign for teams

 

 

Phone

Chat

 

Not applicable

Phone

Chat

Adobe Community 

Phone

Chat

Adobe Community 

Team admins

Covered Plans & Products

Administration & Deployment

  • Acrobat
  • Adobe Acrobat Sign for teams

Phone

Chat

Adobe Community

 

Print and publishing products

Covered Plans & Products

Account & Payment

Downloading & Installing

Serial Numbers & Activation

How-to's & Troubleshooting

  • Technical Communications Suite - 2022 & 2019 release
  • Adobe Captivate 12 and Adobe Captivate Classic 11.8.2
  • FrameMaker (September 2022 release) and FrameMaker (2020 release)
  • RoboHelp (September 2022 release) and RoboHelp (2020 release)
  • RoboHelp Server**
  • FrameMaker Publishing Server**
  • ColdFusion (2023 release) and ColdFusion (2021 release)

Phone

Chat

Phone

Chat 

Adobe Community 

Phone

Chat

Adobe Community 

Phone

Chat 

Adobe community 

  • Contribute*
  • Director*
  • LeanPrint*
Note:
  1. *Some apps are no longer available to download and use. There is no support available for them. If you have any queries on these apps, use the forums.
  2. The current and previous version of the available products are supported. For example, for Adobe Captivate, the currently supported versions are Captivate and Captivate Classic. This would change as and when the newer versions are released. 
  3. ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods

Other desktop products (include Acrobat, Lightroom, Photoshop Elements, Premiere Elements, Adobe Substance 3D, and more)

Covered Plans & Products

Account & Payment

Downloading & Installing

Serial Numbers & Activation

How-to's & Troubleshooting

Discord Platform

  • Acrobat Pro 2020 desktop
  • Acrobat Standard 2020 desktop
  • Photoshop Elements 2025 and 2024
  • Premiere Elements 2025 and 2024
  • Font Folio

Phone

Chat

Phone

Chat

Adobe community 

Phone

Chat

Adobe Community 

Phone

Chat

Adobe Community 

  • Acrobat Pro 2017 desktop
  • Acrobat Standard 2017 desktop
  • Acrobat Pro 2015 desktop, Acrobat Standard 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier
  • Creative Suite products
  • Lightroom 6 and earlier
  • Photoshop Elements 2023 and earlier
  • Premiere Elements 2023 and earlier

Adobe Substance 3D Painter

Adobe Substance 3D Designer

Adobe Substance 3D Sampler

Adobe Substance 3D Modeler

Adobe Substance 3D Stager

Mobile apps

Covered Plans & Products

Account 

Downloading & Installing

How-to's & Troubleshooting

CC mobile apps*

DC mobile apps*

*Covered as part of a paid subscription or an active trial for the following plans:

  • Creative Cloud all apps
  • Photography plan - including Lightroom for mobile  (iOS and Android) 
  • Lightroom CC plan - including Lightroom for mobile  (iOS and Android)
  • Acrobat

Phone 

Chat

Phone

Chat

Adobe Community 

Phone

Chat 

Adobe Community 

All other mobile apps

Chat

Free Adobe apps

Covered Plans & Products

Account

Downloading & Installing

How-to's & Troubleshooting

  • Acrobat Reader
  • Edge Web Fonts

 

Chat

Adobe Digital Editions

Phone*

Chat*

Adobe Community

Adobe Express (Free Version)

Adobe Firefly (Free Version)

*Phone and chat options are available only for activation issues. 

All enterprise products

Covered Plans & Products

All issues

All enterprise plans

 Adobe

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