When you try to download, install, or update a Creative Cloud application, you receive an error message.
The error message indicates a failure to complete the download. Find your error number and its recommended solution in the table below. Use the filter menu above to find your error more quickly.
If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.
|Download||-60||Download the trial version of the app you are trying to install. See Error -60 downloading products.|
|Download||49||The Installer was unable to access a critical file/directory, see Error 49 when downloading Creative Cloud applications.|
|Installation||Exit code 6||See Exit code 6 or Exit code 7 install errors.|
|Installation||Exit code 7||See Exit code 6 or Exit code 7 install errors.|
|Installation||Error code 43||See Error 43 when installing Creative Cloud desktop app.|
For more installation and launch errors not listed in the table above, see Installation and launch log errors.
You can check for available updates by clicking the gear icon in the upper-right corner of the Creative Cloud desktop app, and then choosing Check for App Updates from the pop-up menu. Use the chart below to troubleshoot errors that occur when you try to update your apps.
|Update||U43M1D200||The download is corrupted. Click Cancel, wait a few minutes, and try again. Unknown error.|
|Update||U43M1D204||The download is corrupted. Click Cancel, wait a few minutes, and try again. There is a file size mismatch between size specified in manifest and actual file.|
|Update||U43M1D205||The download is corrupted. Click Cancel, wait a few minutes, and try again. File is not present on update server at specified location.|
|Update||U43M1D207||The download is corrupted. Click Cancel, wait a few minutes, and try again. Signature of the downloaded file is invalid.|
|Update||U43M1D214||The download is corrupted. Click Cancel, wait a few minutes, and try again.|
|Update||U44M1P7||See Installation failed, error U44M1P7.|
If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. The Adobe Creative Cloud Cleaner Tool removes prerelease installation records. See Use the Creative Cloud Cleaner Tool to solve installation problems.
When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.
If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Resolve connection errors.
If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:
- Use a wired connection instead of a wireless connection.
- Use a different Ethernet cable and port.
- Download using a different Internet service provider.
If none of the solutions above resolves the issue, you can try downloading the application directly. You'll need to enter your Adobe ID and password to access the site.
Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the software/hardware firewall’s configuration.
If you are on a managed network, check with your network administrator, or see Adobe Creative Cloud Network Endpoints for information on how to configure your firewall to accommodate Creative Cloud downloads and services.
Your computer’s download logs contain detailed information regarding the exact cause of each download failure.
If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.
Find the download logs in the following locations:
- Mac OS: ~/Library/Logs/AdobeDownload/
- Windows: %temp%\AdobeDownload\ (paste this into the Start > Search box to find the log)
For detailed information, see Troubleshoot install issues with log files | Creative Cloud.