Last updated on
18 Jan 2022
Issue
During screen sharing in Adobe Connect 8, you are disconnected and reconnected automatically. On reconnection, participants are added again without removing the earlier instance, causing duplicate listing in the Attendee list.
The following error appears in the Adobe Connect Addin logs (Client side logs configured on the client computer):
TRACE: [StreamHandler|pages/createpage.action? spaceKey=connectt3&title=StreamHandler&linkCreation=true&fromPageId=146729597|||||||\||]::public/all/screenshare_0::[NetStream|pages/createpage.action? spaceKey=connectt3&title=NetStream&linkCreation=true&fromPageId=146729597|||||||\||] onStatus for stream: public/all/screenshare_0, code: [NetStream|pages/createpage.action? spaceKey=connectt3&title=NetStream&linkCreation=true&fromPageId=146729597|||||||\||].Play.[InsufficientBW|pages/createpage.action? spaceKey=connectt3&title=InsufficientBW&linkCreation=true&fromPageId=146729597|||||||\||]
Solution
Use Windows 2003 instead of Windows 2008.
Additional information
A video streaming issue causes this error. The error occurs when Flash Media Server is running on Windows 2008 and Connect Server is hosted on Amazon EC2 cloud.
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online