Install Acrobat Reader, and then opt in for the Adobe Acrobat Chrome extension on the first launch.
Last updated on
30 September 2022
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Also applies to Acrobat Reader
Acrobat Chrome extension doesn't work
If you install Acrobat Reader and then install Acrobat Classic or Acrobat XI, the Adobe Acrobat Chrome Extension doesn’t work.
If the following scenario is causing this issue, try the suggested solution below.
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Open Chrome and enable the extension.
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Now install either Acrobat Classic or Acrobat XI.
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Open Chrome and enable the Chrome extension (if you did not do so in step 2).
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Use the extension to convert an HTML file to PDF, or open a PDF file in Chrome.
The extension remains in a waiting state and nothing happens.
Convert a web page to PDF does not work
Convert a web page to PDF does not work 
Open a PDF in Chrome does not work
Open a PDF in Chrome does not work
Solution: Open Acrobat and close it after a few seconds
Try the following workaround:
- Open Acrobat Reader, and close it after a few seconds. Now try using the Chrome extension to open a PDF file or convert an HTML file to a PDF file.
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