Issue

In the Apps tab of Creative Cloud desktop app, applications are not listed as installed. Or, they are listed as installed, but are not located in the Start menu or the Application folder.

Solution

  1. In the Creative Cloud desktop app, click Sign out from the Profile menu.

  2. Click the three dots vertical icon at the upper-right corner of Creative Cloud for desktop app and choose Quit.

  3. Navigate to the following location and rename opm.db:

    • macOS: Macintosh HD/Users/[user name]/Library/Application Support/Adobe/OOBE
    • Windows: C:\Users\[user name]\AppData\Local\Adobe\OOBE

    Change the name to opm.db.old

  4. Relaunch Adobe Creative Cloud.

  5. Sign in to Creative Cloud desktop app.

    Creative Cloud desktop app sign-in screen
    Sign in to Creative Cloud desktop app

The applications are now listed as installed in the Apps panel of the Creative Cloud desktop app.

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