Organizations will begin to see the new Admin Console when they log in. Each month, the new console will be revealed to more customers. And gradually, all customers will get access to the new console. If you are not on the new console yet, see Adobe Sign - Team feature Administrator.

If you have purchased Adobe Sign for Teams plan, use the Admin Console to manage users and entitlements associated with them. You can also assign multiple administrators to help manage your team or the functional behavior of Adobe Sign. For more information, see Manage Administrators.

Note:

If you have Document Cloud for business, Document Cloud for enterprise, Adobe Sign – Business or Adobe Sign – Enterprise plans, see Adobe Sign administration for more information.

Getting Started

To administer Adobe Sign for your team, a user must be an administrator and an end user with an active license.

  1. In the Admin Console, navigate to Users > Administrators and ensure that the user is on the list of administrators. To learn how to add administrators, see Administrative Roles.

    Administrators
  2. Navigate to Users > Users.

    The Users page lists the users in your organization.

  3. To view the details of a user, click the name of the user.

  4. Ensure that Adobe Sign is listed in the Products section.

    To learn more about user management, see Manage Users.

Adobe Sign Administration Access

To access Adobe Sign administration (Account tab within Adobe Sign web app), go to Adobe Sign Administration and sign in using your Adobe ID.

Add Adobe Sign Administrators

You can assign Adobe Sign administrator privileges in two ways:

  1. Assign an Adobe Sign for Teams license to an end user through the Admin Console. On accepting the invitation, the user becomes an active user. Then, add this end user to the list of administrators through the “Administrators” tab.
  2. Through Adobe Sign Administration Console (Account tab within Adobe Sign web app).
  1. Navigate to Account > Users.

  2. Select a User and then click User Settings.

  3. Check the boxes labeled, User is an account administrator and User is a group administrator.

  4. Click Save.

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Revoke Adobe Sign Administrator Rights

If an Adobe Sign administrator received administrative rights via Team Admin Console, to revoke the Adobe Sign administrator rights you can do one of the following.

  • Remove the user from the Administrators tab within the Admin Console. Also remove the Adobe Sign administration rights of the user using the Adobe Sign Administration Console. This user can still use Adobe Sign for Teams, but does not have Adobe Sign administration rights.
  • Remove the user from All licenses or Active Users tab. This user cannot use Adobe Sign, and therefore does not have feature administration rights.

Note:

If the Adobe Sign administrator received administration rights via the Adobe Sign administration area, you can revoke administration privileges by disabling the account administrator or group administrator user settings.

To learn more about the features that a team admin can customize for the end users, see Adobe Sign Quick Start for New Accounts.

Error When Admin Assigns Seat to a User

There are certain cases that can prevent an admin from successfully delegating an "Adobe Sign for Teams" seat to an end user through team admin console. A team admin might encounter an error like "The user cannot be assigned to this license. Learn more."

If you are getting this error, try delegating again using a different end-user email address, or Contact Support.

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