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Authentication settings

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
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      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
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      2. Enable Adobe Express in Google Classroom
      3. Integration with Canvas LMS
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      5. Configuring SSO for District Portals and LMSs
      6. Add users through Roster Sync
      7. Kivuto FAQ
      8. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Azure Connector FAQ
    5. Set up Google Federation and sync
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      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage products and entitlements
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        3. User Sync tool (UST)
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  9. Manage your account
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  11. Get help
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    2. Support options for teams accounts
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    4. Support options for Experience Cloud

Adobe Admin Console supports several password protection levels and policies to ensure safety and security. You can specify to use a password protection level to apply to all users across your organization. Adobe Customer Care three levels of security.

Password protection levels


Password policies apply to all identity types supported on the Adobe admin console except the Federated ID type.

All accounts include a lockout mechanism. If the system detects a quick succession of multiple failed login attempts, the user account is temporarily unavailable to prevent brute force attacks.

To specify a password policy, do the following:

  1. In the Admin Console, navigate to Settings Privacy and SecurityAuthentication Settings.

  2. Choose a level of authentication for your users.

    Clicking an option automatically selects and saves it.

    Levels of authentication

Two-step verification

To strengthen the security in their Adobe accounts, your users can set up two-step verificationOnce set up, your users require a verification code to sign in to their Adobe accounts before they enter their Adobe account passwords. This setup is done by each user in their Adobe account. Adobe users can normally turn two-step verification on and off on depending on their security preferences.

As an admin, you have the option to enforce two-step verification. This ensures that users then do not have the options to turn it off.


Adobe highly recommends that you, as the admin, enforce two-step verification in your organization, and don’t leave this as optional for your users.


Adobe recommends you to use 2-step verification for extra security. 2-step verification (or 2-factor authentication) is available for Enterprise ID and Adobe ID users only. Note: 2FA may take up to 24 hours to apply to all the users in your organization.

This method does not apply to Federated ID users. However, you can enforce 2-step verification for Federated ID users from your identity provider.

When you turn on two-step verification, the users in your organization will receive an email.

  • After you've set up two-step verification, the first time a user signs in, Adobe requires the collection of their phone number. This ensures that the user can recover their account in case they've lost the password.
  • Users who have already set up two-step verification, won’t be required to take any action, but will be prevented from un-enrolling from two-step verification, by this policy.
  • Users who have not set up two-step verification, will be required to enroll in this service the next time they sign into their Adobe account. For details how your users must enroll for this service, see this article.

Social login policy

As a teams or enterprise admin, you can choose to enable or disable social login for your end users. When you've disabled these options, we'll notify all your users via email. And they will not have the option to sign in with the disabled social provider.


This option is not available if you've set up Federated ID users. Federated ID users always use the configured single sign on provider.

Social login policy

If an end user attempts to sign-in via a social login that you've disabled, we'll inform the user that this provider is not supported. We'll then prompt the user to create a password for their Adobe ID or Enterprise ID. After this, the user will sign in using these credentials.

Advanced settings

To control how long your users remain authenticated in Adobe apps, use the following Advanced settings:

  • Max session life: Users need to reauthenticate after the duration you specify. The session life is effective on all user sessions of Adobe apps across devices.
  • Max idle time: Adobe will automatically sign out users who do not interact with the account for a period more than the idle time that you specify. The idle time affects the following Adobe Web Applications:
    • Creative Cloud Web
    • Adobe Express
    • Adobe Stock
    • Adobe Color
    • Adobe Font
    • Creative Cloud Assets
    • Behance/Portofolio

If a user is a member of multiple organizations with advanced authentication policies, the most restrictive policies will apply to that user. For example, if one policy defines a Maximum session life as 12 days and another defines this setting as 9 days, the user is reauthenticated every 9 days.

Advanced settings


We recommend that you do not set short session policies unless you require stricter security measures. Short session policies will require users to sign in more frequently. Leaving these policies at their default state is the right choice for most Adobe customers.

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