User Guide Cancel

Reclaim assets from a user

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. Add users with matching email domains
    6. Change user's identity type
    7. Manage user groups
    8. Manage directory users
    9. Manage developers
    10. Migrate existing users to the Adobe Admin Console
    11. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
    9. Manage your team in Adobe Express
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Learn how you can reclaim users' assets when they leave the organization.

If you are using Adobe storage for business, your organization owns the user accounts and their associated content. When a user leaves the organization (or you delete a user's account), you can transfer the assets from user folders to another user using Admin Console.

When you remove a user, the user's folder is moved under the Inactive Users page under Admin Console > Storage. You can transfer the user’s assets to a delegated user. All assets are added to a compressed file archive. The link to download the file is sent to the designated user over email.

Caution:
  • The asset reclamation is intended for users leaving the organization. It is not recommended to use asset reclamation to transfer user assets if you are switching to a different organization.
  • After an admin initiates asset reclamation, don't remove the admin from the organization until the asset reclamation is completed. Asset reclamation is complete when the removed users show up in the Inactive Users tab in the Admin Console, instead of showing up in the Active Users tab.

To transfer assets from a user who has left your organization to another user, sign in to the Adobe Admin Console.


Reclaim assets while removing a user

Whenever you remove a user, if the affected user has assets stored their Adobe Storage for businesses folders, you're prompted to reclaim the assets.

  1. In the Admin Console, select a user to remove.

    If you select multiple users, and there are users who aren't affected by storage, a screen displays separate lists of affected and unaffected users.

  2. (Does not apply to Education customers)From the list of options, choose one of the following, and then click Next:

    • Transfer content now: Folder content is sent through email to a designated user. If you choose this option, specify the email address of the designated user that receives the content. You can specify the email address of any supported identity type of a user in your organization.
    • Transfer content later: The folder content remains in the Inactive User tab until it is permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to retrieve the content.
    Note:

    If you're removing users using bulk operations, the default option of Transfer content later is automatically followed. The assets of the deleted users are available in the Inactive Users tab under Storage > Individual User Folders.

    Transfer assets

    For Education customers

    If you're an Education customer, you will not see the above options. Which means that, when you delete an account, the student's assets are moved to Inactive Users tab. 

    To transfer the assets to a student who has left the organization, navigate to Storage > Inactive users, transfer the content to yourself or to some other user in the org (because the student is no longer part of the institution). The recipient needs to then download the assets (as zip files), and send the zip files to the student.

  3. In the confirmation screen, click Remove User.

    If you select Transfer content now, the users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB based on the total size of assets stored in the user's folder. Depending on the size of assets, it can take a while for you to receive the email.

    If you select Transfer content later, you can navigate to the Inactive Users tab to reclaim the assets.

    Note:

    Admins receive an email if the asset reclamation process fails. Depending on the stage, you can do one of the following:

    • If the send email action fails, Share Inactive user's folder to reinitiate the email.
    • If the compressed archive creation fails, add the user again and assign them to a Product Profile that gives them a storage entitlement. Then restart the process.

Reclaim content from Inactive User folders

  1. In the Storage tab, click a user entry in the Inactive Users list. The folder details pane opens.

    Select Inactive User

  2. Click   , and then choose Edit Folder Access.

    Edit image access

  3. Specify the email address of the designated user, and click Add. You can specify the email address of any supported identity type of a user in your organization.

  4. Click Save to complete the process.

    The delegated users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB depending upon the total size of assets stored in the user's folder. Depending on the size of the assets, it can take a while for you to receive the email.

Download shared files

The designated users receive an email with a link to download the compressed archives. There are limitations to the type of assets that can be reclaimed. See Assets that can be reclaimed to know which assets can be part of the archive.  

Depending on the size of the original assets, multiple archives may be created. Each compressed archive can be up to 5 GB. The email is sent when all the archives are created. Therefore, there can be a delay in the designated user receiving the email.

Email message to download file

The compressed archive contains the synced assets that the user had, including files, libraries, and cloud documents.

Assets that can be reclaimed

For Acrobat users, only assets under the Files tab are part of the asset reclamation workflow. Assets under Other Storage or Agreements aren't part of the workflow.

Acrobat files belonging to enterprise users (members of ETLA organs) are also not supported and, therefore, are not included in the compressed archive. See the following table for more details.

Note:

For enterprise users that have migrated to Adobe storage for business, Acrobat assets are also included in their cloud storage.

What's included in the archive

What isn't part of the archive

Synced assets of the user, including:

  • Creative Cloud files 
  • Libraries stored in the cloud
  • Cloud documents (Photoshop, Illustrator, and XD documents)
  • Adobe Express files
    (Only applicable to files that are created after 08/16/2023)
  • Published documents
  • Adobe Sign agreements
  • Adobe Express social posts
  • Mobile creations
  • Lightroom files 
  • Behance assets
  • Portfolio assets
  • Deleted assets

To recover the files that are part of the archive, extract them from the archive, and upload to your own Creative Cloud storage folders. For details, see Manage transferred assets.

To recover files that aren't part of the archive, do one of the following depending on the type of file:

  • For published InDesign links, you must republish them from the new account. The user won't be able to access the previously published sources even if they download the source.
  • For Lightroom files, ensure that the user downloads the files and transfers to your account before removing the user from the organization.
  • For any other scenario, contact Adobe Customer Care.
Note:

Files that the user marked for deletion in their Creative Cloud storage folders cannot be reclaimed under any circumstances.  

 Adobe

Get help faster and easier

New user?

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online