In the Admin Console, navigate to Users > Directory Users.
The list of all directories created in this organization are displayed.
When you set up user identity on the Admin Console (for Enterprise or Federated ID), you need to create directories, then set up and link your domains to these directories. When you add Enterprise or Federated ID type users to the Admin Console, these users are also marked as directory users. You can see all users in the Admin Console in the Users list. However, you can also see these users in the Directory Users list. The users in the Directory Users list are grouped by directory. This implies that, if your multiple domains are linked to a single directory, the users with email addresses in all the domains are listed in this directory.
If you're using Business IDs on the Admin Console (for example, teams customers), a single directory is created and all Business ID users are put into this directory.
So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.
You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.
To view the directory users in your organization:
To view the users in a directory, click the name of the directory.
Notice, that users with different email domains may be listed in the same directory. This is because, different domains have been linked to this directory.
If there are more than 5000 users in a directory, the list of users is not displayed. You can either use the search field to search for a user, or click View Users List to view the complete list.
See details of the description of the fields in the User list.
If you permanently delete a user, the user is deleted along with all the Creative Cloud assets belonging to that user. The user and the assets then, cannot be recovered.
From the list of directories, select the directory to which the users belong.
From the list of users that displays, select the users clicking the check box to the left of their names.
Click Remove Users.
In the Remove Users dialog box that displays, click Remove Users.
The users are permanently removed from the Admin Console.
If you have a large number of users in your directory users list, use the bulk CSV removal to avoid selecting users manually:
If you permanently delete users, the user is removed along with all the Creative Cloud assets belonging to that user. The user and the assets then, cannot be recovered.
Select the three dots icon () next to the Export Users button, then select Remove users by CSV.
Download the Current users template from the Download CSV template button.
Add the details of users you want to delete permanently to the downloaded CSV file. Then, upload the CSV file in the same window.
Review the warning messages on your screen. To continue with the deletion process, select Remove Users to confirm and continue.
The users listed in the CSV file are permanently removed from the Admin Console.
From the list of directories, select the directory to which the users deleted users belong.
Click Export Users.
The list of users in this directory is exported to a CSV file and downloaded to your computer.
If required, modify the list to only include user data for the users that you inadvertently removed.